Operations Associate

Company Description

USMLESarthi provides highly personalized, expert one-on-one guidance services to international medical graduates seeking residency positions in the United States. Our mission is to assist medical graduates in navigating the complex residency application process. We offer customized support and resources to improve candidates chances of securing a residency. Our team of experienced advisors is dedicated to helping our clients achieve their career goals in the medical field.

Location: Remote

Position Type: Full time

Role Description: Operations Associate

Position Overview: We are seeking a dynamic and results-oriented Operations Associate This role is pivotal in ensuring a seamless and enriching experience for our students while managing critical relationships with our physician partners. You will drive various operational initiatives.

Key Responsibilities:

Comprehensive Student Support:

• Oversee the onboarding process for enrolled students, ensuring all forms, fees, and documentation are complete.
• Facilitate connections between students and physician partners as needed.
• Collect and analyze feedback from students

Issue Resolution:

• Actively listen to and address student issues and concerns.
• Diagnose problems and provide effective solutions, which may involve coordinating with physician partners, resolving billing discrepancies, and facilitating refunds or alternative solutions.

Manage Communication Channels:

• Ensure timely and effective resolution of student queries across various communication channels, including email, phone calls, WhatsApp, and Telegram.

Relationship Management with Physician Partners:

• Maintain and enhance relationships with our physician partners, ensuring a smooth and collaborative experience for both students and partners.
• Act as the primary point of contact for physician partners, addressing any issues and fostering strong, long-term partnerships.

Data Analysis:

• Utilize insights from data to drive improvements and inform decision-making processes.

Process Improvement:

• Lead process improvement initiatives aimed at enhancing both student and physician partner experiences.
• Identify areas for improvement, develop strategies, and implement solutions to streamline operations and increase efficiency.

Qualifications:

• Bachelor's degree in Business Administration, or Bachelor's degree in Engineering/healthcare
• Proven experience in operations management, preferably in the education or healthcare sectors.
• Strong leadership and team management skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficient in data analysis and using insights to drive improvements.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Preferred skill and qualifications

• Experience of working for a USA based or UK based company
• Ability to handle multiple tasks and prioritize effectively.

Work Environment

100% work from home. Work hours may include evenings, weekends and holiday coverage.

Remuneration

We offer an attractive compensation package. The successful candidate will have the opportunity to be part of a growing organization in the field of USMLE guidance for international students. If you are passionate about making a difference in the lives of international students, helping them navigate the USMLE process and achieve their academic goals, we invite you to apply for the position. Join us in our mission to provide comprehensive support and guidance to international medical graduates in achieving their dream residency in the United States.

Pay Range: From 35,000.00 to 80,000.00 depending on experience and qualifications

Work Location

• Work from home

Schedule:

• Day shift or US shift, 45 hours/week