Operations Associate Vice President - Total Rewards Benefits

Summary

Position Summary

Human Capital

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

Work you'll do

As a Total Rewards Benefits Operate Senior Manager, you will lead the team managing benefits operate work for multiple clients across different geographies. You will serve at the intersection of benefits strategy and administration operations by enabling technology . You'll help clients and internal teams translate benefits requirements into scalable platform capabilities—understanding what leading benefits administration providers can deliver, how HCM platforms connect to those ecosystems, and what it takes to drive successful implementation and ongoing operations. This will be achieved either through use of Deloitte's proprietary BenefitIQ technology and/or other market solutions as appropriate.

You'll be accountable for successful implementation of business strategy, managing benefits operate team, maintaining strong client relationships, and shaping product-enabled solutions that improve member experience, administrative efficiency, and compliance-aligned execution.

Key Responsibilities:

• Lead the global benefits operations workstream, administering health and welfare, pension, leave, and other rewards programs across the full-service lifecycle, from discovery and solution, design through implementation, operational readiness, ongoing delivery, and customer support.
• Manage client relationships and act as the trusted advisor to client C-suite/senior leadership, driving strategic account relationships
• Partner with cross-functional internal teams to provide cohesive and seamless client experience as one Deloitte.
• Responsible for delivering successful end-to-end benefits administration across provider platforms (e.g., enrollment experience, rules engines, eligibility, communications, carrier connectivity).
• Lead practice-level risk management, governance, and compliance oversight across all engagements
• Guide decisions on vendor/platform fit based on client context, administrative complexity, and operating model needs.
• Ensure operational design including SOPs, roles/responsibilities, case management, escalations, controls, and service metrics is in place and adhered to for each client.
• Support proposals, estimates, delivery plans, status reporting, and risk/issue management.
• Drive the innovation agenda (AI, automation, and emerging delivery models) and continuous improvement, capturing lessons learned and turning them into reusable playbooks.
• Own talent strategy and succession planning for the practice
  
  

The Team Our Insights, Innovation & Operate Offering is designed to enhance key aspects of our clients businesses by leveraging cutting-edge technology, data, and a blend of deep technical and human expertise. We innovate and deliver creative, industry-specific solutions that streamline operations and accelerate speed-to-value.

Required Qualification:

• Bachelor's degree
• HR or benefits-related professional certification (e.g., CEBS, GBA, or SHRM-CP/SCP, HRCI, or equivalent)
• A total of 15+ years of progressive experience in global benefits administration, spanning implementation, day-to-day operations, process optimization, customer care, and/or working in vendor or service provider environments
• 5+ years of people-management experience leading teams responsible for benefits administration, including system configuration and ongoing operational delivery
• 5+ years of experience leading benefits administration for multinational clients, with accountability for service quality, compliance, and client satisfaction across multiple countries
• Hands-on experience with Human Capital Management (HCM) platform data management and payroll integrations supporting rewards or benefits programs, including eligibility rules, life and qualifying events, payroll deductions, and file-based data exchanges
  
  

Preferred Qualifications:

• Experience working with multiple benefits administration providers across both implementation and ongoing service delivery
• In-depth understanding of the benefits technology landscape, including the capabilities, strengths, and limitations of Workday and other leading HCM and benefits administration platforms
• Deep knowledge of global benefits practices, regulatory considerations, and market trends
• Proven track record of building and managing strong, collaborative relationships with benefits carriers, vendors, and service providers
  
  

Solid understanding of core HCM concepts and integration patterns, such as worker and benefit event data, payroll deductions, file-based vs. API integrations, and inbound/outbound data feeds

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

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Requisition code: 374802