Operational Analyst

We are looking for a data-driven and detail-oriented Operations Analyst to support advertiser operations. The ideal candidate will be comfortable analysing reports, identifying trends, handling inbound requests, and translating data into actionable recommendations. This role requires strong analytical and problem-solving skills, operational ownership, and the ability to use AI tools to improve efficiency. The candidate does not need an engineering background but should be tech-savvy, adaptable, and willing to learn internal tools such as Compass.

Responsibilities:

• Data Analysis and Reporting: Analyse operational and advertiser performance data, identify trends, investigate anomalies, and generate meaningful insights.
• Advertiser Operations: Support day-to-day advertiser operations, monitor workflows, and help resolve operational issues efficiently.
• Inbound Request Management: Review, prioritise, and respond to incoming requests from internal teams and stakeholders, ensuring timely resolution.
• Insights and Recommendations: Translate data findings into practical recommendations to improve advertiser performance, operational efficiency, and business outcomes.
• Problem-Solving: Investigate recurring issues, identify root causes, and recommend process improvements.
• AI Tool Adoption: Use AI tools to streamline reporting, analyse information, automate repetitive tasks, and improve productivity.
• Tool Learning: Learn and work with Compass and other internal tools to manage operational workflows and support data-driven decisions.
• Cross-functional Collaboration: Work closely with relevant teams to resolve issues, communicate insights, and ensure smooth execution of advertiser operations.
• Documentation: Maintain accurate reports, track action items, and document operational processes and recurring issues.

Requirements:

• 2-5 years of experience in operations analytics, business operations, data analysis, advertising operations, or a related role.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify meaningful patterns.
• Proficiency in Excel or Google Sheets, including formulas, pivot tables, lookups, and data cleaning.
• Experience working with reports, dashboards, operational metrics, and performance data.
• Ability to handle multiple inbound requests, prioritise tasks, and manage deadlines.
• Comfortable using AI tools such as ChatGPT, Claude, or similar tools to improve analysis and operational productivity.
• Strong written and verbal communication skills, with the ability to present findings clearly.
• A proactive mindset, attention to detail, and willingness to learn new tools and processes.

Good to Have:

• Experience in advertiser operations, digital advertising, ad-tech, marketing operations, or campaign performance analysis.
• Familiarity with SQL, BI tools, or dashboarding platforms such as Looker, Tableau, or Power BI.
• Experience with workflow automation and AI-assisted data analysis.
• Familiarity with Compass or similar internal operations platforms.