Operation Customer care executive

Company Description CuatroLabs is a luxury beauty brand house dedicated to refined products, elevated experiences, and enduring quality. Every creation is crafted with precision and performance-focused design, emphasizing texture, efficacy, and consistency to deliver intentional, timeless products. The brand defines modern luxury through restraint, purpose, and trust, avoiding excess and fleeting trends. CuatroLabs focuses on quality and real experience rather than exaggerated claims, creating an ecosystem where beauty is elevated, purposeful, and quietly confident. It is a place where sophistication meets substance and long-term value for customers.
Role Description The Operation Customer Care Executive will manage day-to-day customer interactions, ensuring timely and accurate responses to inquiries, complaints, and service requests. This full-time, on-site role in Gandhinagar involves handling customer communication across channels, maintaining service records, coordinating with internal teams to resolve issues, and supporting sales and operations with customer-related information. The individual will monitor customer satisfaction, suggest improvements to processes, and help implement service standards that reflect CuatroLabs premium brand values. The role also includes tracking and reporting key customer service metrics and contributing to a seamless, high-quality customer experience.
Qualifications

• Strong Customer Support and Customer Service skills to handle inquiries, resolve issues, and provide consistent assistance.
• Ability to maintain high Customer Satisfaction levels through empathetic, solution-oriented interactions.
• Excellent Communication skills, both verbal and written, to engage clearly and professionally with customers and internal teams.
• Basic Sales aptitude to support upselling, cross-selling, and promoting relevant products while maintaining a customer-first approach.
• Good organizational and time-management skills to handle multiple requests and maintain accurate records.
• Comfort working with CRM or customer service tools; proficiency in common office software is an advantage.
• Prior experience in customer care, operations, or retail/beauty industry is preferred but not mandatory.
• Relevant education in business, communication, or a related field is beneficial.