Online Sales Specialist

Company Description

Kanakavalli l is an established retail organization focused on delivering heritage kanjivaram collections and elevated shopping experiences. The company emphasizes high-quality service, curated selections, and a refined brand image across both physical and digital channels. Team members are encouraged to maintain strong customer relationships and uphold brand standards in every interaction. We value professionalism, integrity, and a commitment to continuous improvement in sales and customer engagement.

Role Description

The Online Sales Specialist is a full-time, on-site role based in Chennai. This role is responsible for managing online customer inquiries, guiding customers through product selections, and closing sales through digital channels such as the company website, chat, and social platforms. Daily tasks include responding to customer questions promptly, recommending products that match customer needs, updating product information online, and coordinating with the operations team to ensure accurate order processing. The Online Sales Specialist also supports online marketing campaigns, tracks sales performance, and provides feedback to improve the online shopping experience. The role requires consistent adherence to Kanakavalli's service standards and active participation in training and team meetings.

Qualifications

• Candidates should possess strong Customer Service skills to handle inquiries, resolve issues, and ensure a positive online shopping experience.
• Candidates should possess clear and professional Communication skills for interacting with customers and collaborating with internal teams.
• Candidates should possess solid Sales skills to convert leads, upsell and cross-sell products, and meet or exceed sales targets
• Candidates should possess Training-related abilities to absorb product and process knowledge and contribute to peer learning when needed.
• Strong attention to detail, time management, and basic computer proficiency are required.
• Previous experience in retail, e-commerce, or customer-facing roles is preferred.
• A relevant diploma or bachelor's degree in business, marketing, or a related field is beneficial.