Online Reputation & Crisis Management

About Role:

At Snabbit, one customer moment can become the brand story. You will build the reputation-intelligence engine that helps us detect risks early, establish facts fast and guide the right response. This is not a social-media calendar role; it is a high-trust mandate at the intersection of Brand, CX, Operations, Legal, PR and leadership.

What you need to bring to the table

• 6-10+ years across ORM, digital crisis management, social listening, communications, digital intelligence or platform trust and safety

• Direct ownership of real reputation incidents - beyond dashboards, sentiment reports or community responses

• Signal instinct: the ability to distinguish routine noise from a narrative with genuine travel potential

• Deep fluency in platform mechanics, virality, creators, online communities, meme culture and changing internet behaviour

• Judgment to know when Snabbit should respond, when it should solve quietly and when speaking would make things worse

• Clear writing and the ability to align Brand, CX, Operations, Legal, PR and senior leadership under pressure

• Comfort with high-intensity, always-on situations; reputation incidents do not follow office hours

• Low-ego influence and the ability to make complex moments easier for everyone around you

What you will build

Always-on listening, severity levels, leadership alerts, an escalation matrix, crisis playbooks, response protocols and a live repository of reputation learnings.

What you will learn

How to protect trust while helping build a category-defining

consumer brand from the ground up.

Apply here - https://forms.gle/ZaAyof1VJp1noHuF6