GURUGRAM · FULLTIME
NOC Manager | 9 to 16 years | Hyderabad
Capgemini
Gurugram · onsite · Posted 3d ago
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Section · 01
About this role
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Job Description
Responsible for leading shift-level Network Operations Centre (NOC) operations in a 24x7 environment, ensuring seamless monitoring, incident management, and service restoration while maintaining high network performance and adherence to SLAs. Drives proactive issue identification and resolution, ensuring operational excellence and reliability of services.
Acts as a hands-on leader, managing frontline engineers, coordinating with cross-functional teams, and ensuring timely communication during incidents. Enforces process compliance (including E911/NORS standards) and improves operational efficiency through driving automation initiatives to enhance monitoring, alerting, and response capabilities.
Additionally, ensures high team performance, effective stakeholder communication, and strong customer experience, while delivering consistent, high-quality network services.
Key Responsibilities
- Lead teams of engineers across domains (IP, Transport, Voice, Data)
- Act as primary escalation authority for critical incidents
- Oversee network performance, outages, and service restoration strategies
- Drive Root Cause Analysis (RCA) and present findings to leadership
- Ensure compliance with operational standards and reporting
- Manage managers and supervisors within NOC
- Improve operational maturity and technical accountability
- Lead strategic incident response and resolution
- Ensure stakeholder communication at executive level
- Support change management and risk mitigation processes
- Present RCA, performance reports, and service reviews (WBR/MBR/QBR)
- Provide hands-on leadership during outages
Required Skills & Knowledge
- Strong leadership and organizational influence
- Advanced problem-solving and communication skills
- Deep understanding of network operations and processes
- Ability to manage multiple teams and priorities
Technical Skills
- Routing & switching fundamentals, VPN technologies (L2/L3), VoIP platforms.
- Familiarity with network monitoring tools - Netcool, OpenView, ITSM platforms
- Strong focus on E911/NORS compliance and audit readiness
- Knowledge of: Automation scripting (Shell, Python, Perl),Firewalls, UNIX systems
Experience & Education
- Bachelor's degree (mandatory or equivalent)
- 8+ years in NOC & ITES (24x7 NOC)
- Industry-recognized professional network certification
- ITIL Certification
Work Environment
- 24x7 NOC operations/Rotational Shifts
- Leadership-level on-call responsibility
Primary Skills
NOC Operations,Network Monitoring ,Handling International clients,Excellent Communication skills,Stakeholder Management,People Management/Team Management.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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Section · 02
Skills
Section · Company
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
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