Networking - Team Lead

Job Responsibilities:

Responsible to handle a 15-to-20-member team, Voice(International) transactions to the best of customer's satisfaction. Drive the team to meet goals on all KRA/KPI and SLA's. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Qualification: Any degree

Technical skills:

• Should be a team player
• Ability to handle a team with individual ownership
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have Basic knowledge on computer hardware peripherals, Operation Systems,
• Excellent Communication Skill.
• Enthusiasm and strong self-motivation & self-reliance.
• Time management skills, with a high degree of flexibility at work place.

DESIRED PROFILE:

• Should be a team player
• Ability to handle a team with individual ownership
• Self-driven to motivate the team members
• Handling Inbound US Calls.
• Involves resolving technical client queries.
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have good knowledge on computer hardware peripherals, Operation Systems,
• Chrome Brower, IE and Firefox.
• Flair for customer service and technical troubleshooting
• Excellent Communication Skill.
• Should be well versed with MSO applications
• Experience working with google workspace is an added advantage
• Enthusiasm and strong self-motivation & self-reliance.
• Building a rapport with customers.
• Time management skills, with a high degree of flexibility at workplace.
• Willingness to work in night shifts (Rotational Night Shifts)

Diversity, Equality & Inclusion:

• Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
• Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp
• We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
• We never request for fees for any purpose during or after the hiring process

Interview Date: Monday - Friday

Interview Time: Between 11:00 AM and 6:00 PM

Venue:

Movate Technologies (Movate Talent Hub)

Ground Floor, AMBIT IT Park

Ambattur Industrial Estate

Chennai, Tamil Nadu, India

HR to meet: VIGNESHWARA RAO - SPECIALIST - [phone removed]