Network Operation Engineer - VOIS

We are seeking an Enterprise Network Operations Lead to provide advanced technical support across enterprise network infrastructure, with a focus on resolving complex incidents, improving network performance and supporting operational excellence. The role is based in Pune within the VNO function and GNO Enterprise Connectivity-Tech Ops department, supporting resilient, secure and cost-effective IT infrastructure across routing, switching, wireless, data centre and security technologies.

What you'll do:

• Act as a key escalation point for complex network issues and high-severity incidents across enterprise network infrastructure.
• Lead troubleshooting and resolution for technologies including VRF, BGP, OSPF, EIGRP and ACI.
• Maintain and manage highly resilient, secure and cost-effective IT infrastructure, including Cisco Catalyst, Cisco Nexus, Cisco ACI, Cisco ASR, Cisco Catalyst Center and Cisco Wireless Wi-Fi 6 and 7 networks.
• Provide 3rd line support and ensure timely resolution of network incidents.
• Monitor network performance, analyse capacity reports and identify opportunities to improve network quality and customer experience.
• Support MTTR reduction by managing tickets effectively and focusing on timely service restoration.
• Collaborate with Design, Engineering, NOC, Security, Core, IPBB, Change Management, MIM and CSB teams to deliver network changes, upgrades and deployments.
• Perform root cause analysis and contribute to continuous improvement initiatives.
• Maintain accurate documentation, including network diagrams, configurations and operational procedures.
• Participate in change management processes and apply risk mitigation during deployments.
• Work with vendors for support, escalation and resolution of hardware or software issues.
• Identify opportunities to automate or digitise documentation and improve ways of working for the team.

Who you are:

• You have experience in network operations and are confident supporting routing, switching, wireless, data centre and security technologies.
• You have hands-on knowledge of enterprise network infrastructure, including Cisco Catalyst, Cisco Nexus, Cisco ACI, Cisco ASR, Cisco Catalyst Center, Wireless LAN Controllers and Cisco Wireless networks.
• You are experienced with network monitoring tools such as SolarWinds, NetFlow and Wireshark, with additional exposure to tools such as Netcool, Cisco PI or other monitoring platforms.
• You understand ticket management platforms such as Remedy and can support service availability and SLA performance.
• You can work effectively with cross-functional teams and vendors.
• Experience with scripting and automation tools such as Python or Ansible would be an advantage.

What skills you will learn:

• Advanced troubleshooting across enterprise network technologies, including VRF, BGP, OSPF, EIGRP and ACI.
• Practical experience in monitoring, analysing and improving network performance and capacity.
• Change management and risk mitigation practices for network upgrades and deployments.
• Root cause analysis, vendor escalation and continuous improvement methods.
• Exposure to automation and scripting using tools such as Python and Ansible, where applicable.