Monitoring Operations Specialist

Description

Position: Monitoring Operations Specialist

Experience: 3 Years

Work Mode: Work from Office

Location: Pune

Domain

Key Responsibilities

• Monitor enterprise infrastructure, applications, servers, databases, and network environments using monitoring tools.
• Perform proactive monitoring and analyze alerts generated across multiple monitoring platforms.
• Triage Major Incidents (P1/P2), identify potential business impact, and promptly notify relevant stakeholders.
• Route alerts, incidents, and events to the appropriate support teams for investigation and resolution.
• Perform initial assessment and categorization of alerts to filter noise and prioritize critical issues.
• Track incident status and ensure timely follow-ups with resolver groups.
• Monitor service availability, system performance, network health, and infrastructure uptime.
• Generate operational reports and dashboards related to alerts, incidents, and monitoring effectiveness.
• Participate in shift-based operations and support 24x7 monitoring environments.
• Identify recurring alerts and recommend monitoring improvements to reduce false positives.

Required Skills:

• Minimum 2 years of hands-on experience in Monitoring Operations/NOC environments.
• Experience with PRTG, New Relic, ManageEngine, Auvik, Splunk Event Monitoring, or any equivalent enterprise monitoring tool.
• Strong understanding of infrastructure, network, server, and application monitoring concepts.
• Experience in alert analysis, event correlation, and incident triage.
• Ability to assess criticality and coordinate Major Incident communications with stakeholders.
• Experience in routing alerts and incidents to appropriate resolver groups.
• Good understanding of Windows, Linux, Network, and Cloud environments.
• Strong analytical, communication, and stakeholder management skills.

Category

Monitoring Operations / NOC