MGF Order to Cash Team Leader

Key Responsibilities: Lead and manage a team responsible for customer invoicing and cash application activities, ensuring delivery within SLAs and KPIs Oversee customer invoicing (creation, validation, issuance, exception resolution) and cash application (bank statement review, payment matching, posting of customer receipts) Act as the escalation point for invoice rejections, unapplied or short payments, and complex AR claims and AR disputes Allocate work, plan capacity, and monitor team performance against SLAs and KPIs, reporting performance and risks to leadership Coach, mentor, and develop team members, set goals, provide regular feedback, and onboard new joiners Lead continuous improvement using Agile ways of working (stand-ups, sprint planning, retrospectives) and maintain a prioritised improvement backlog Analyse error trends, process gaps, and automation opportunities to improve efficiency, quality, and service delivery Foster a collaborative, accountable team culture, and manage change and team engagement Own SOPs, process maps, and work instructions, and lead the team's participation in end-to-end testing Align with Project Team, GPLs, and stakeholders on KPIs and priorities, and ensure adherence to internal controls, compliance, and audit standards NFTP/S4H experience Key Skills & Competencies: Strong understanding of Order-to-Cash (OTC), Accounts Receivable, Customer Invoicing, and Cash Application Proven team management and people leadership skills, including work allocation, performance management, and capacity planning Coaching, mentoring, and feedback skills to develop team members Experience applying Agile and continuous improvement methods (e.g., sprints, backlog, retrospectives, Lean/Kaizen) to lead teams Strong analytical, problem-solving, and decision-making skills, with effective stakeholder and escalation management Change management, conflict resolution, and strong communication skills, including reporting to leadership Qualification: Bachelor’s degree in commerce, Finance, Accounting, Business Administration, or a related field Relevant experience in OTC / Accounts Receivable operations, including prior experience leading or supervising a team; exposure to Agile or continuous improvement practices is preferred Shift Timings: US Shift

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