MENA Operations Analyst

Discipline - Clients & Industries

Business unit specific description - Clients & Industries - GDS MENA:

As part of the Region and Service Line Operations COE Support team, the Senior Analyst would have to handle multiple responsibilities like project management, reporting and analysis, delivery management, client relationship management, etc. Will have to perform financial reporting, sales and operations reporting, variance analysis and other ad hoc projects. The major responsibilities of the role include preparing/reviewing management reports, dashboards, forecasts, and analysis. The role requires a strong knowledge of Advanced Excel, Power BI and PowerPoint with work ethic and attention to detail for a highly regarded team that focuses on accuracy and timeliness. The role requires comparable work experience, strong skills, work ethic and attention to detail as the team has a high focus on accuracy and timeliness.

Your key responsibilities:

• Prepare and analyze sales and pipeline reports to provide actionable business insights.
• Manage and support revenue reporting, ensuring data accuracy and timely delivery.
• Coordinate and track programs and projects, ensuring milestones and deliverables are met.
• Provide support for revenue planning activities, including forecasts and performance tracking.
• Maintain and update reporting tools, dashboards, and data repositories.
• Develop leadership presentations and executive-ready PowerPoint decks for reviews and decision-making.
• Capture, track, and drive closure of action items from leadership meetings.
• Engage with senior stakeholders across teams to support reporting, planning, and strategic initiatives.
• Develop and maintain a strong understanding of account structures, client hierarchies, and business portfolios.
• Support cross-functional teams through effective communication, follow-ups, and coordination.
• Contribute to special projects and ad hoc analyses as required by leadership.

Skills and attributes for success:

• Skilled in designing interactive dashboards, reports, and visual narratives that enable stakeholders to quickly interpret trends, patterns, and performance metrics.
• Presentation and facilitation skills - Ability to drive meetings, build presentations that interpret the data, create valuable business insights and deliver the message to stakeholders.
• Work under minimal direction/supervision - Be accountable for projects assigned, take complete ownership and drive projects end to end.
• Business acumen and adaptability - Capable of quickly understanding the needs of the business and being able to align with changing customer expectations.
• Quick learner - Ability to grasp or quickly understand the process, objectives/intricacies of projects and move to delivery mode in a short span.
• Attention to detail - Utmost importance to numbers, formatting, etc.
• Excellent communication - Listening, reading, writing and speaking skills.
• MS Office skills: Advanced level experience in Excel reporting and PowerPoint.
• Power BI/other BI tools/Alteryx - Data integration and data visualization, etc.
• High degree of professionalism and integrity.

To qualify for the role, you must have:

• Graduate/Post-graduate - (Business Administration, Information and Data Science) with 3 - 6 years' work experience in professional services industry.
• Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams.

Ideally, you'll also have:

• The role demands expertise in Power BI and related Microsoft Power Platform tools, including PowerApps and Power Automate, to design, develop, and maintain robust data solutions. A strong work ethic, meticulous attention to detail, and a commitment to accuracy and timeliness are essential to ensure high-quality deliverables.
• Experience doing secondary research using Google and other external sources like Factiva, Company Inforgator, BoardEx, OneSource, etc.
• Content management - Familiar with maintenance of SharePoint, preparation of newsletters, managing surveys, etc.