FULLTIME
Managing Consultant Oracle CX
NGI Apex IT India Pvt Ltd
Not specified · onsite · Posted 8d ago
Sourced from
Not disclosed10–12 yrsfulltimeNot specified
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Section · 01
About this role
Job Summary: Apex IT India is looking for a Management Consultant in Oracle CX space, willing to contribute and manage challenging tasks.
Duties/Responsibilities:
- Exhibit strong project management skills
- Manage the delivery of multiple Oracle CX projects
- Should have worked on oracle Redwood
- Designing the application using Redwood and modifying the Redwood pages
- Strong functional knowledge on CRM concepts
- Exhibit strong technical leadership skills in more than one Oracle CX product
- Own development responsibility from definition through delivery
- Exhibit strong design and development skills
- Orientation to contribute both as a mentor as well as an individual contributor
- Strong troubleshooting skills
- Ability to manage team and different stakeholders
- Ability to scale up quickly on different Oracle CX offerings
- Contribute to Oracle CX community within Apex IT
Competency (Knowledge, Skills, and Abilities):
- 10+ years of total IT experience out of which 7+ years of experience in implementing Oracle Engagement Cloud and/ or Oracle Sales Cloud or any other Oracle CX offering.
- Must have at least 6 full projects experience, through go live
- Prior experience with working on fast paced milestones using flexible and adaptive methodologies
- Agile knowledge is must
- Prior experience using JIRA or any other ticketing tool is preferred
- Certification in primary work area is preferred
- Strong programming skills, as well as the ability to review complex code bases written by others
- Ability to research, follow up and resolve complex problems
- Experience/knowledge on functional modules like Sales Planning and Forecasting, Engagement Cloud Service Request functionalities, Sales Territories, Fusion CRM BI/Dashboards/KPIs, Mobile and Outlook integration, File Import.
- Ability to understand, analyse and solve both explicit and implicit requirements
- Thought leadership in delivery activities
- Good communication and Interpersonal skills
Position Type and expected hours of work: Full Time/Permanent and 40 hours per week
Required Education and Experience: Any Graduate. Minimum 3 years of relevant experience in Oracle CX / Oracle Sales Cloud.
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Section · 02
Skills
Engagement CloudAgileKPIsBI dashboardsSales Planning and ForecastingJira AtlassianRedwoodCxCRM conceptsFile ImportFusion CRMMobile and Outlook integrationSales TerritoriesService Request functionalities