Manager

This role exists to ensure the accurate, timely and controlled execution of cash management activities across payment processing, clearing, client instructions, account maintenance and static data services. The role is responsible for delivering reliable operational outcomes that support client transactions, safeguard financial assets and maintain the integrity of the Bank's cash management services.

The role is accountable for processing and validating transactions, maintaining critical customer and product data, identifying and escalating operational exceptions, and ensuring service delivery aligns with agreed service levels, regulatory obligations and internal control standards. Through disciplined execution and strong operational risk management, the role contributes to client satisfaction, operational resilience and sustainable business growth.

Working closely with Operations teams, Service Delivery partners, Risk and Compliance functions, Technology teams and business stakeholders, the role helps convert operational requirements into consistent service outcomes. The role supports process efficiency, client experience and operational excellence but does not own product strategy, client relationship management or enterprise-wide operational policy.

Key Responsibilities:

• Execute payment, clearing and cash management activities accurately and within agreed turnaround times to support uninterrupted client servicing.
• Validate customer instructions, transaction data and processing requirements to ensure operational accuracy and minimise processing risk.
• Resolve operational exceptions and processing breaks through timely investigation, escalation and corrective action.
• Deliver service outcomes that consistently meet productivity, quality and client service standards.
• Maintain customer, account and product static data to ensure completeness, accuracy and operational readiness across cash management services.
• Apply established operational controls when performing account maintenance, pricing, billing and related operational activities.
• Ensure transaction and client records are accurately captured and maintained to support operational, regulatory and audit requirements.
• Identify data quality issues and drive corrective actions that improve operational effectiveness and minimise service disruptions.
• Apply operational risk controls that safeguard the Bank against transaction errors, operational losses and control breakdowns.
• Conduct independent validation activities in accordance with segregation of duties, authority limits and control requirements.
• Identify, assess and escalate operational risk events, control weaknesses and emerging risks through appropriate governance channels.
• Support remediation activities that strengthen control effectiveness and reduce recurring operational issues.
• Apply regulatory requirements, internal policies and operational procedures consistently across all cash management activities.
• Perform AML, sanctions and other financial crime-related checks in line with Bank standards and escalation requirements.
• Maintain accurate records and evidence that support audit reviews, governance reporting and regulatory inspections.
• Promote adherence to conduct, compliance and risk standards that protect the Bank and its clients.
• Identify opportunities to simplify processes, improve service quality and enhance operational efficiency across the end-to-end workflow.
• Contribute to operational change initiatives, testing activities and business continuity readiness to support resilient service delivery.
• Support the implementation of digitisation, automation and process enhancement initiatives that improve operational outcomes.
• Share process insights and improvement opportunities to strengthen team effectiveness and service performance.
• Collaborate with internal stakeholders to resolve service issues and ensure effective delivery of cash management services.
• Communicate operational issues, risks and service impacts clearly to relevant stakeholders to support timely resolution.
• Build trusted working relationships that facilitate effective issue management and service improvements.
• Support a client-focused culture by delivering responsive, accurate and professional operational services.

Qualifications:

Business English