Manager

About Lumina Datamatics

Globally, 8 of the top-10 publishers and 3 of the top-5 ecommerce retailers trust Lumina Datamatics as their strategic partner in providing content, analytics, and technology solutions. Our clients benefit from the reduced time-to-market for new products and services, optimized business processes, operational efficiencies and improved competitiveness, and relevant insights. Lumina Datamaticss expert solutions are a combination of its various

in-house platforms, partnerships with global technologies, and more than 3500+ professionals spread across Germany, India, and the US. This global footprint services our customers across four continents: North America, Asia, Australia, and Europe.

We enable publishers to be at the forefront of digitalization with a wide range of content and technology solutions, exceeding the pace of the ever-changing demands of the publishing industry. Lumina Datamatics manages the entire publishing process from content creation to product delivery, including, feedback from readers and buyers.

We assist global marketers and merchandisers to leverage the power of content, analytics solutions, and technology, to tell their brand stories and gain a competitive edge to drive growth. Lumina Datamatics provides complete product content transformation services, business intelligence, and technology platforms to eCommerce retailers.

Visit luminadatamatics.com or go to LinkedIn.

Job Description

1. Function: Ecommerce Operation

2. Role Summary: We are seeking a dynamic and experienced Lead Manager Operations (E-commerce) to lead and manage our e-commerce client portfolio. The ideal candidate will possess a strong background in BPO operations, especially within the e-commerce domain, and will be responsible for driving performance, client satisfaction, and process excellence across multiple service lines including customer support, order management, vendor onboarding, order cancellations, and logistics coordination.

3. Job Location: Mumbai.

4. Qualification: Bachelor’s degree.

5. Personal attribute: Self-motivated & highly driven to meet goals & deadlines

6. Experience: Minimum 8 years’ experience in Ecommerce Operation

2. Key Responsibility:

1. Will be Project Manager handling one or few projects, guiding the leads and owning the deliverable and the team performance
2. Will have to communicate with client, onsite manager and Offsite Project manager
3. Act as a primary solution provider to Client for the project that’s been managed
4. In addition to providing remarkable customer experience, associate is expected to address system issues, identify and implement process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone, email
5. Handle the team(s) and help them by resolving their project related queries
6. Responsible for training for any new project requirement received from client and new trainees/replacements in the team
7. Productivity enhancement and quality improvement quarter on quarter
8. Should have hands-on experience in generating reports (excel) and creating process documents
9. Works with multiple technology applications and features to resolve Seller/Partner issues
10. Demonstrates the ability to work independently while using client’s knowledge base resources, policies and procedures

3. Mandatory:

Should have been in people management role for at least 3+ years and above

Excellent Verbal and Written Communication Skills

Should be from ecommerce industry background (content/cataloging, etc.)

Should have extensively used MS Excel (Lookup, Pivot, reporting, etc.)

Ability to work under pressure and deliver under tight deadlines.

Flexible working in Rotational as well as US shifts

Proficient using Word and PowerPoint

Should be able to prepare and present documents