Manager

> OVERVIEW

KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We operate in 139 countries and have 2,75,000 people working in member firms around the world.

KPMG in India, a professional services firm, is the Indian member firm of KPMG International and was established in September 1993. Our professionals leverage the global network of firms, providing detailed knowledge of local laws, regulations, markets and competition. KPMG in India provide services to over 4,500 international and national clients, in India. KPMG has offices across India in Delhi, Noida, Gurugram, Chandigarh, Ahmedabad, Mumbai, Navi Mumbai, Pune, Jaipur, Chennai, Bangalore, Kochi, Hyderabad, Kolkata, Vododara and Vijayawada. The Indian firm has access to more than 20,000 Indian and expatriate professionals, many of whom are internationally trained. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Manager / Associate Director – Business Consulting (Non GCC)

Location: Mumbai

Experience: Manager (5-8 Years) | Associate Director (10-12 Years)

Role Overview

We are seeking experienced consulting professionals to drive large-scale business transformation initiatives across the Banking and Financial Services sector. The role will focus on solving strategic business challenges, improving profitability, enhancing sales effectiveness, designing operating models, and leading business-side transformation programs for leading Indian Banks and NBFCs.

The ideal candidate should have a strong background in Management Consulting (Accenture Strategy & Consulting, Big 4 Consulting, or leading BFSI consulting firms) and experience working closely with business stakeholders rather than in technology development roles.

Key Responsibilities

Business Strategy & Growth

• Lead market entry, growth strategy, and Go-To-Market (GTM) engagements for Banking and NBFC clients.
• Develop business cases and strategic roadmaps for profitable growth across lending, liabilities, affordable housing, gold loans, MSME, and retail banking segments.
• Assess market opportunities, customer segments, competitive positioning, and revenue growth levers.

Sales Effectiveness & Distribution Transformation

• Drive sales effectiveness programs across branch banking, contact centers, digital sales, and relationship management channels.
• Design initiatives to improve lead conversion, productivity, cross-sell, customer acquisition, and channel performance.
• Develop performance management frameworks and sales operating models.

Business Transformation

• Lead business-side transformation programs involving process reengineering, operating model redesign, and digital transformation.
• Work with business leaders to define requirements and translate business objectives into technology-enabled solutions.
• Drive transformation initiatives across lending, onboarding, collections, customer servicing, and risk functions.

Operating Model & Productivity Enhancement

• Design target operating models and organizational structures for banking and NBFC clients.
• Lead cost optimization, productivity improvement, and profitability enhancement initiatives.
• Evaluate opportunities to leverage AI, analytics, and data-driven decision-making to improve operational efficiency and customer outcomes.

Stakeholder Management

• Engage CXOs, Business Heads, Product Heads, and Transformation Leaders to define and execute strategic initiatives.
• Manage consulting workstreams, client relationships, project governance, and executive presentations.
• Mentor junior consulting team members and contribute to practice development.

Preferred Experience

• Experience with Accenture Strategy & Consulting, Big 4 Consulting, Infosys Consulting, Capco, Cognizant Consulting, Kearney, Oliver Wyman, EY-Parthenon, or similar consulting firms.
• Strong exposure to Indian Banking and NBFC transformation programs.
• Experience working on:
• GTM Strategy
• Growth Strategy
• Sales Effectiveness
• Operating Model Design
• Business Transformation
• Digital & Technology Transformation
• Profitability Enhancement
• Customer Experience Transformation
• AI-led business productivity initiatives

Domain Preference

Highly Preferred:

• Indian Private Sector Banks
• Public Sector Banks
• NBFCs
• Housing Finance Companies

Examples of Relevant Functional Experience:

• Liabilities & Retail Banking
• Lending Transformation
• Gold Loans
• Affordable Housing Finance
• MSME Banking
• Retail Assets
• Customer Acquisition & Sales Strategy
• Branch Transformation
• Contact Center Transformation
• Digital Banking

Candidate Profile

• Strong consulting and problem-solving mindset.
• Experience managing business transformation initiatives end-to-end.
• Ability to engage senior stakeholders and influence strategic decisions.
• Experience working on the business side of transformation programs.
• Product Managers, Business Transformation Leads, Strategy Leads, and Consulting Managers are preferred.
• Candidates with predominantly development, product engineering, or software implementation backgrounds will not be prioritized.