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    Job · 21470875

    AMRITSAR · FULLTIME

    Manager - Vi Store Operations

    vodafone idea

    vodafone idea

    Amritsar · onsite · Posted 2d ago

    Sourced fromFoundit
    Not disclosedFresherfulltimeAmritsar

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    Section · 01

    About this role

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

    We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

    VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

    VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

    VIL is an equal opportunity employer committed to diversifying its workforce.

    Role

    Store Manager

    Job Level/ Designation

    M1

    Function / Department

    Postpaid

    Location

    Job Purpose

    • Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)
    • Execute marketing promotions, display and store experience schemes
    • Comply to all HSW guidelines and impart knowledge about HSW

    Key Result Areas/Accountabilities

    Sales

    • Achieve TNPS & EQ.
    • Deliver revenue targets for the store
    • Increase revenue per footfall by aiding customers purchase decisions
    • Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
    • Ensure and monitor quality of acquisition through the store

    RoI

    • Achieve profitability (Return on investment) targets for the store
    • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

    Customer Service

    • Manage higher retention and achieve customer satisfaction for walk-in customers

    Store Management

    • Ensure adherence to store processes in terms of documentation and systems
    • Ensure infrastructure / store upkeep
    • Maintain availability of stock at the store while adhering to norms
    • Ensure appropriate product placement & displays at store

    Core Competencies, Knowledge, Experience

    Good communication skills

    Awareness on technology advancements & new digital product knowledge

    Continuous Learning & Empowering Talent

    Building Team Commitment

    Leads Decision Making & Delivering Results

    Products, Services and Technology Knowledge - Consumer

    Sales Planning and Forecasting

    Problem Solving

    Must have technical / professional qualifications

    . Essential : Graduation - Regular

    . Desired : post - graduation in business management/MBA

    . work ex: 1 - 4 years

    . Experience of retail store and customer relationship management

    . Revenue Target achievement and cost management.

    Vodafone Idea Limited(formerly Idea Cellular Limited)
    An Aditya Birla Group & Vodafone partnership

    Sourced from foundit

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    Section · 02

    Skills

    Customer ServicecrmDigital product knowledgeRevenue Target AchievementSales

    Section · Company

    About Vodafone Idea

    vodafone idea

    vodafone idea

    Telecom

    9.8k+

    employees

    2018

    8 years old

    Mumbai, Maharashtra

    US

    ₹13.6L PA avg

    Avg at Vodafone Idea

    About

    Vodafone & Idea are now Vi - together for tomorrow with a commitment to deliver a delightful customer experience.

    Industries

    Telecom

    Employee ratings

    10 reviews

    4.0/ 5

    Culture

    2.0

    Career growth

    2.0

    Work-life

    2.8

    Employees rate it well for

    Overall Company40Company Culture39

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