Manager, Technical Writing

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Key Responsibilities

Operational Leadership

• Define and drive the Technical Publications operations aligned with the organization's objectives, and PLC requirements.
• Establish, maintain, and support documentation process, including:
  • PLC documents exit criteria
  • Standards for authoring, review, approval, and publishing
  • Alignment with KLA Technical Publications Style Guide and information models
• Represent Technical Publications in LKS Governance Councils, NPI forums, and leadership reviews.
• Drive cross‑division alignment to ensure consistent documentation practices and reuse.

People Leadership

• Lead, coach, and develop Technical Publications Leads.
• Own talent strategy: hiring, succession planning, capability development, and role clarity across Tech Pubs teams.
• Establish clear goals, KPIs, and performance expectations aligned with business priorities.
• Build and sustain a culture of quality, accountability, continuous improvement, and customer focus.

Delivery, Quality & PLC Execution

• Ensure on‑time and high‑quality documentation delivery for:
  • New Product Introduction (NPI)
  • Sustaining engineering
  • Services, Customer manuals, and Software upgrade procedures
• Enforce adherence to PLC documentation requirements and phase‑exit criteria.
• Ensure documentation is audit‑ready, accurate, and compliant with safety, regulatory, and corporate quality standards.

Operational Excellence & Metrics

• Define and track Tech Pubs operational metrics, such as:
  • On‑time delivery vs PLC milestones
  • Quality and rework trends
  • Content reuse efficiency
• Provide regular status and risk reporting to senior leadership.

Minimum Qualifications

• Bachelor's/master's degree in engineering /physics/mathematics.
• 10+ years of experience in Technical Publications / Product Documentation in complex engineering environments.
• 2+ years of people leadership experience, including managing large global teams.
• Hands‑on experience with CCMS, DITA, information modeling, and content reuse strategies.
• Excellent stakeholder management and executive communication skills.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.