Manager, Technical Services (Network Security)

Job Summary

The Technical Services Manager is a first-line people leader responsible for the day-to-day execution and delivery quality of a Technical Services pod for the Global Delivery Center (NetSec). The role requires strong technical grounding, hands-on engagement with active engagements, and the ability to develop early-career engineers while consistently meeting customer commitments. You will own the health of your teams projects, act as the first escalation point for delivery issues, and partner closely with a SeniorManager or Director on staffing, capacity, and career-path planning.

Responsibilities

• Delivery Execution: Own Engagement Quality: Ensure Professional Services and Resident Engineer engagements owned by your pod are delivered on-scope, on-schedule, and to defined quality bars - with weekly visibility into risks and blockers.
• Technical Oversight: Stay hands-on enough to review designs, validate architectures, and unblock engineers on Network Security (PAN-OS, Panorama, Prisma Access, SASE) product implementations.
• Capacity Assignment: Match consultants to engagements based on skill, growth goals, and utilization; flag capacity gaps to leadership early.
• 1:1 Coaching: Run consistent weekly 1:1s with each direct report, actively coach on technical depth, communication, and customer skills, and drive individual development plans.
• Hiring Onboarding: Own hiring for open roles on your pod - screening, interviewing, offer partnership with recruiting - and drive structured onboarding for new hires and CWs.
• Performance Management: Deliver clear, timely feedback; own performance reviews, promotion nominations, and performance improvement plans for your direct reports.
• Customer Relationship: Be a visible point of contact for the customers your pod serves; join key checkpoint calls and steer engagements when they drift.
• Sales Partnership: Work with Sales and Solutions Consulting on scoping, staffing, and effort estimation for new opportunities in your area.
• First Responder: Act as the first escalation point for delivery issues on your teams engagements - triage, own the recovery plan, and communicate clearly to both customer and internal stakeholders.
• Escalate Up: Know when to pull in the SeniorManager / Director early, with a clean summary of the situation and a proposed path.

Qualifications

• Educational Background: Undergraduate degree required in Computer Science, Engineering, or a related technical field.
• Leadership Foundation: 2+ years managing a team of 5-8 service delivery engineers, OR 8+ years of technical services / professional services experience with demonstrated team-lead responsibilities (mentoring, work assignment, quality ownership).
• Security Domain Expertise: Hands-on delivery experience with Network Security products - Palo Alto Networks NGFW / Panorama / Prisma Access / SASE preferred; equivalent experience with other enterprise firewall or SASE vendors considered.
• Delivery Rigor: Proven ability to manage multiple concurrent customer engagements without slippage, using a defined delivery methodology (statement-of-work, milestones, acceptance criteria).
• Coaching Skills: Track record of growing individual engineers - measurable examples of team members promoted, upskilled, or successfully onboarded onto complex customer work.
• Communication: Strong written and verbal communication in English; comfortable running customer- facing status calls and translating technical detail into next steps a non-technical stakeholder can action.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.