Manager - Quality and performance management- AU

Job Title: Assistant Manager

Department: Banking service operations

About Business line/Function: The role sits within Banking service operations – Account manager, part of the Chennai hub of BNP Paribas India solutions private limited. We provide end‑to‑end custody, settlement services to institutional investors, fund managers and broker‑dealers across Asia and Europe. The team works closely with clients along with internal partners (operations, compliance, technology) to ensure seamless delivery of the bank's solutions across asset classes and geographies.

Position Purpose: Act as the client Single Point of Contact (SPOC) to achieve client delight, coordinate internal teams, adhere to BNP Paribas policies and service‑level agreements (SLAs), and prevent breaches by delivering solutions on time and to the required quality.

Responsibilities

Direct Responsibilities

• Risk‑governance – maintain the BSO and Fund Distribution Services (FDS) risk‑governance framework.
• Program coordination – act as the point of contact for regional programmes that align locations with Group Policy, regulatory reporting and Global Control Plans.
• Credit‑control process ownership – oversee end‑to‑end credit‑control (account set‑up → payments), liaising with all internal stakeholder teams across the Sydney business.
• First‑line defense – perform AML transaction analysis & reporting, sanctions screening, transaction monitoring, annual US‑account identification, manual‑entries control, and investigation of non‑compliant alerts.
• Audit liaison – serve as the single point of contact for internal and external audit requests.
• Control execution for Global Custody – deliver quarterly Overdrawn & Dormant Account reports, run manual‑entries control testing, analyse overdraft customers/credit institutions, and review monthly abnormal balances.
• Instruction‑callback oversight – manage callbacks for Investment Communications team (faxed cash‑payment instructions to third parties).
• Business continuity – conduct impact analysis, planning and testing of BSO Business Continuity procedures.
• Incident remediation – lead remedial actions, including good‑value claim payments for all BP2S Sydney incidents.
• Cash‑account interest set‑up – manage the Global Custody cash‑account interest set‑up process.
  
  

Contributing Responsibilities

• Regulatory comprehension – stay current on the regulations governing the business and ensure BP2S obligations are executed and monitored.
• Risk & Control monitoring – deliver and monitor a framework that ensures residual risk is maintained at an acceptable, sustainable level.
• Stakeholder relationship building – establish strong links with second‑line functions, Global Process Owners (GPOs) and first‑line process owners.
• Automation of controls – design and implement progressive solutions to automate manual controls wherever feasible.
  
  

Technical Behavioral Competencies

Technical Competencies

• Proven experience in Operations within Investment Banking and securities services (domestic & global).
• Deep understanding and practical application of Operational Risk – first line methodology.
• Ability to prioritise and deliver multiple projects concurrently while operating independently.
• Strong working knowledge of BNP Paribas Securities Services processes (custody, settlement, fund distribution).
• Proficient in MS Excel, PowerPoint & Word (advanced functions, data analysis, reporting).
  
  

Behavioral Competencies

• Analytical mindset – rigorous, detail oriented and able to dissect complex issues.
• Team collaboration – works effectively across functions, influences and coordinates stakeholders.
• Client centric attitude – delivers high quality service while adhering to regulatory and risk standards.
• Adaptability – thrives in a fast changing environment, can pivot priorities as needed.
• Result driven – meets deadlines, follows through on commitments, and ensures control execution
  
  

Specific Qualifications

• Minimum 5 years of relevant experience in securities‑services operations, risk‑control or regulatory‑reporting functions.
• Demonstrated ability to manage and execute control frameworks and to interact with senior stakeholders (internal & external).
• Strong accounting/analytical background with the capacity to handle complex data sets.
• Ability to work autonomously as an account‑manager while also co‑ordinating with cross‑functional teams.
  
  

Technical Skills

Skills Referential (Required knowledge, skills and abilities)

• Capital‑markets fundamentals & financial‑instrument knowledge.
• Operational risk methodology and first‑line control implementation.
• Regulatory reporting (inventory management, thematic reviews).
• Credit‑control processes (account set‑up, payment processing).
• AML, sanctions screening, transaction monitoring.
• Business‑continuity planning and incident remediation.
• Advanced MS Excel, PowerPoint, Word.
• Ability to design and implement process automation (RPA, workflow tools).
  
  

Behavioral Skills

• Ability to collaborate / Teamwork
• Attention to detail / Rigor
• Organizational skills
• Critical thinking
• Adaptability
  
  

Transversal Skills

• Ability to understand, explain and support change.
• Analytical ability.
• Ability to develop and adapt a process.
• Ability to anticipate business/strategic evolution.
• Ability to develop and leverage networks.
  
  

Education Level: M.Com / MBA (Finance) /Masters degree or equivalent

Location: Chennai, India

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.