Manager, Product Development - CCS

We're seeking someone to join our team as Manager who will be programming and databases, a keen interest in process optimization, and a structured approach to problem solving. The business environment is complex and there are many processes that require deep analysis followed by end-to-end automation.

The Product Development team is the engine at the heart of our MSFS technology ecosystem, ensuring our platforms perform seamlessly for clients and colleagues every day while leading transformative changes across our business. Through the team's deep partnership with our Technology department, they are reimagining how we work and how clients and their investors engage with MSFS. This team enables breakthrough innovation and an elevated user experience. Product Development is also at the forefront of adopting advanced technologies, including robotics and artificial intelligence, to deliver greater scale, efficiency, and operational excellence for MSFS and its stakeholders.

The current opening is for the Client Computing Solutions (CCS) Team, which is part of the Product Development function. The CCS Team develops tools to resolve complex business problems that are overwhelming and error-prone if handled manually by front-line colleagues. Complexity is often found in areas such as investor services, investor allocation, regulatory reporting, capital activities, and trade transaction management. The team is comprised of colleagues who have had solid technical education and have studied finance and accounting as the chosen field to apply the skills. The CCS Team tends to focus on very complex, specific, and urgent circumstances, and the solutions tend to be highly customized for the clients concerned, and rapid turnaround is usually a requirement.

What you'll do in the role:

• Liaise with executive management and business users across locations to understand and document business requirements, detail the use cases, and propose solution options
• Design and develop a solution which is flexible to incorporate changes and scalable
• Take end-to-end ownership of the tools built for client processes
• Envision scenarios and take steps to incorporate them in the solution
• Own deliverables across the automation journey to ensure the use cases and scenarios are properly documented and analyzed
• Create and manage project plans, call out risks and issues proactively, report progress against the plan, and track associated project benefits
• Create training plans and provide training to team members and users as needed
• Ability to wear multiple hats including but not limited to Business Analyst, Developer (20-30% coding might be required), Project Manager, Tester, and Business User

What you'll bring to the role:

• B.Tech./B.E. or an equivalent engineering degree along with either an MBA or equivalent degree in Finance/Accounting or CFA or equivalent certification with 5+ years of relevant work experience
• Demonstrated programming skills in any one language; experience with Python and VBA is a plus
• Demonstrated interest and skills in technology and process management
• Ability to work with Microsoft Office: Outlook, Excel, Word, PowerPoint, Access
• Knowledge of databases and database concepts with the ability to handle large data sets will be a plus
• Strong project management skills with the ability to take ownership and lead projects independently with minimum supervision
• Working knowledge of project management tools like JIRA, Rally, or any other in-house developed tools
• Strong communication skills and ability to interface with executive management, business users, and technology development teams in multiple locations
• Should be detail-oriented and must have strong analytical and problem-solving skills
• Experience of working with multiple stakeholders for prioritization and tracking of requirements
• Inclination to manage/supervise people and work as part of focused globally distributed teams, in a complex matrix environment
• Ability to handle pressure, effectively prioritize, and handle multiple tasks with a high level of accuracy
• Proactive, positive, self-motivated, and a good team player