Manager - Product Analytics

Role Purpose

This role strengthens the work of the Learning Experience Design (LxD) team by embedding product thinking, data-driven reflection, measurement, and learning insights into the design and delivery of educational programs and products. The person in this role will collaborate closely with program, technology, and learning experience teams to analyze educator and learner journeys, measure program effectiveness, and establish strong feedback loops. The goal is to ensure continuous improvement in learning experiences, product design, and facilitation based on evidence and evolving learner needs.

Key Responsibilities

• Collect, organize, and analyze data from multiple sources, including training sessions, chatbot interactions, digital products (apps, games, dashboards), and learner assessments.
• Develop and maintain dashboards to monitor learner engagement, progress, and key program indicators.
• Generate insights and trends that inform curriculum updates, product iterations, and facilitator capacity-building.
• Partner with LxD leads to review curriculum and content builds with a focus on learner outcomes and experience.
• Conduct learning effectiveness studies using both qualitative and quantitative methods.
• Facilitate reflection sessions with program teams using data stories, learner case studies, and insight presentations.
• Support the design, testing, and refinement of learning measurement tools such as rubrics, reflection forms, and feedback surveys.
• Collaborate with tech and product teams to strengthen data capture, analysis, user behaviour, and visualization systems aligned to learning goals.
• Ensure data systems and tools reflect learner voice, promote inclusion, and maintain contextual relevance.
• Coordinate and provide backend support for digital products - eg. WhatsApp-based chatbot, mobile & web-apps and games, Scratch etc. - including testing, troubleshooting, and analytics tracking.
• Act as a bridge between program teams and the Quest Experience Lab (QEL) for product operations, content uploads, and Product updates.
• Maintain comprehensive documentation of learning tools, usage data, and platform interactions to inform continuous improvement.
• Contribute to the EdTech product development roadmap by co-creating learning experiences that nurture future-ready skills among students and educators.
• Conduct school visits to observe teacher and student engagement, capture insights, and feed them into design and operational strategies.
• Support product roll out on the ground by - Understanding, tracking, and troubleshooting issues, Anchoring the bug reporting, support and maintenance system, and Anchoring the upkeep and correctness of data on the Quest digital platform, such as content upload, projects, programs, learners, facilitators etc.
• Managing digital content by managing new content uploads and testing, organizing and updating content on digital products based on project requirements and interventions.
• Facilitate internal knowledge-sharing sessions and enable piloting of new curriculum modules (e.g., AI, Computational Thinking) through iterative design and reflection cycles.
• Develop insight briefs, reflection reports, and case studies to capture key learnings, challenges, and opportunities.
• Share synthesized insights in organizational learning spaces to strengthen learner-centered design practices.
• Collaborate with Monitoring, Evaluation, and Learning (MEL) teams to align evidence-generation efforts with learning outcomes.
  
  

Required Experiences & Skills

• Strong analytical skills with demonstrated experience in tools such as Excel, Google Sheets, Power BI, or equivalent platforms.
• Proficiency in working with both qualitative and quantitative data.
• Understanding of learning sciences, curriculum design, or human-centered design principles.
• Excellent communication and storytelling abilities—able to translate data into insights and action.
• Reflective, curious, and collaborative mindset with the ability to work across diverse teams.
• Comfort with operating at the intersection of program design, product development, and facilitation.
  
  

Salary

The pay band for the position starts at Rs. 90,000 /- per month (cost to company) ( The salary offered will be commensurate with the experience and expertise of the candidate)

Benefits

In addition to your compensation, you are also eligible for a suite of benefits designed to support your well-being and growth:

• Comprehensive Personal Accident Insurance covering up to 10,00,000 annually
• Mediclaim Insurance covering up to 3,00,000 annually, supported through our insurance partner, who also offer additional wellness benefits
• Reach for the Stars (RFS) amount of up to 5,000 to support your self-learning and knowledge-building efforts
• Internet allowance of up to 750/month, reimbursable based on actual usage to support flexible and hybrid working arrangements
• For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to 3,000, helping you create a supportive work-life balance
• Offering Menstrual Leave, 1 day per month across the country
• Access to emotional health and wellbeing programs such as:
• Group sessions worth 8,000 per session fully covered by the organisation
• 1:1 counselling sessions (worth 2,000 per session), fully covered by the organisation
  
  

To Apply

Interested candidates are requested to apply for the role by filling up the application form via the ATS (Zoho Recruit) platform:

APPLY NOW

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About Quest Alliance

Quest Alliance prepares young learners in India with the skills, mindsets, and support systems they need to thrive in life, learning, and work.

A social impact organization with close to two decades of experience, Quest Alliance works at the intersection of technology and future skills to make learning more equitable and relevant, especially for socially and economically vulnerable learners.

The organization influences systems to empower young learners in government high schools and trade and vocational institutes to holistically navigate their education to career transitions.

Quest Alliance works across 12 Indian states and is partnered with nine state governments, over 80 CSOs, national ministries, and funders. It has impacted 1.8 million young lives to date.

Learn More: Quest Alliance | LinkedIn | Youtube | Explore Career Pathways at Quest

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At Quest Alliance, we pride ourselves on being an Equal Opportunities employer, embracing applications from all segments of the community. We are committed to ensuring that every applicant and employee is treated with fairness and respect, regardless of gender, sexual orientation, marital status, social status, caste, religious belief, age, or any other factor that is irrelevant to performance. Your individuality is valued and respected within our organization.