Manager - OSS & Tools

Job Level/ Designation

M1/AGM

Function / Department

SNOC/OSS & Tools

Location

Pune/Hyderabad

Job Purpose

This role is responsible for managing, maintaining, and continuously enhancing in-house developed automation platforms, web portals, and reporting solutions that support critical business and operational functions. The position ensures the availability, performance, security, scalability, and reliability of applications built on Python, Node.js, and React.js, operating in Linux environments and integrated with backend databases such as MySQL, PostgreSQL, and Oracle.

The role encompasses end-to-end application support, including troubleshooting application and database issues, implementing functional and technical enhancements, optimizing system performance, and automating operational processes. It also ensures compliance with established coding, deployment, security, and operational standards.

Working closely with Operations, Infrastructure, and Development teams, the incumbent drives continuous improvements, maintains system stability, and delivers scalable, efficient, and business-aligned automation and reporting solutions that enhance operational effectiveness and support organizational objectives.

Key Result Areas/Accountabilities

1. Application Management & Support
2. Development, Enhancement & Automation
3. Database Management
4. Linux System & Deployment Management.
5. Monitoring, Reporting & Performance Optimization
6. Incident, Change & Problem Management
7. Security & Compliance
8. Documentation & Knowledge Management
9. Continuous Improvement & Innovation

Core Competencies, Knowledge, Experience

Core Competencies:

• Strong troubleshooting and problem-solving skills.
• Experience in supporting automation tools, portals, and reporting platforms.
• Good understanding of application support and production environments.
• Ability to automate manual processes and improve operational efficiency.
• Strong ownership, accountability, and execution focus.
• Ability to work independently and manage multiple priorities effectively.
• Good communication and collaboration skills.
• Continuous improvement and innovation mindset.

Technical Knowledge:

• Proficiency in Python, Perl, Node.js, React.js and PHP
• Strong coding, debugging, and troubleshooting capabilities.
• Good knowledge of Linux administration and shell scripting.
• Hands-on experience with MySQL, PostgreSQL, and Oracle databases.
• Expertise in SQL development, database support, and performance tuning.
• Basic understanding of web servers, APIs, and application deployment processes.
• Experience in application support, automation, and production environment management.
• Strong analytical and problem-solving skills with a focus on operational efficiency.

Experience:

• 4+ years of experience in application support, automation, or development
• Experience managing in-house portals, automation tools, and reports
• Experience working in Linux production environments
• Telecom Domain knowledge is required
• Operations Experience is much preferred

Must have technical / professional qualifications

Engineering Graduate in any of these areas

• Electronics & communications
• Computer Science
• Information Technology