Manager_Oracle SOA Suite_FMW

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking an experienced Oracle Middleware professional to provide hands-on technical leadership for production operations across Oracle Fusion Middleware (FMW), Oracle SOA Suite, Oracle Service Bus (OSB), Oracle Application Integration Architecture (AIA) and Oracle WebLogic Server.

Based at SP Infocity, Pune, this is an Application Operations and production-support role focused on maintaining stable, available, supportable and well-monitored middleware services supporting Telecom BSS, OSS and enterprise application flows.

You will combine advanced technical troubleshooting with SLA/KPI ownership, incident and problem management, service governance, continual improvement, automation and AI/AIOps-enabled operations. The role requires 7+ years of relevant experience, including significant hands-on responsibility for Oracle FMW production environments.

What you will do

Middleware technical operations

• Lead day-to-day technical operations for Oracle FMW, SOA Suite, OSB, AIA and WebLogic production environments
• Troubleshoot complex integration failures involving SOA composites, BPEL, Mediators, Adapters, OSB services, JMS/JDBC resources, web services, APIs and dependent BSS/OSS systems
• Administer WebLogic domains, clusters, Admin and Managed Servers, data sources, JMS components, deployments and JVM health
• Support AIA integration flows, including end-to-end transaction tracing, orchestration, interface dependencies, error recovery and production diagnostics
• Analyse logs, threads, heap/JVM behaviour, connections, sockets, queues, backlogs and performance to isolate platform and integration issues
• Drive performance tuning, capacity checks, resiliency validation, availability checks and disaster recovery readiness
  
  

Incident, problem and service management

• Provide technical leadership during P1/P2 incidents and coordinate service restoration across application, database, infrastructure, network and vendor teams
• Improve RCA quality, corrective actions and known-error management to reduce recurring incidents
• Track SLA/KPI commitments across Incident, Problem, Change and Service Request processes, escalating risks early
• Use MTTR, repeat-incident patterns, backlog, availability and failure trends to prioritise improvements
  
  

Change and operational readiness

• Support production changes and releases through implementation validation, rollback readiness, pre/post checks and post-release stabilisation
• Ensure new and changed middleware services have appropriate monitoring, documentation, runbooks, access, escalation paths and knowledge transfer
• Support middleware patching, vulnerability remediation and lifecycle activities
  
  

Automation, observability and continual improvement

• Automate health checks, validations, queue and service checks, housekeeping and operational reporting using Shell, WLST, SQL and approved automation tooling
• Improve dashboards, alert tuning, log/event correlation and proactive middleware monitoring
• Apply AI/AIOps capabilities, where available, to anomaly detection, event correlation, triage, root-cause isolation and knowledge-assisted resolution, with appropriate human review
• Reduce manual operational effort, recurring incidents and recovery time while improving reliability and supportability
  
  

Governance and collaboration

• Provide concise technical updates during operational service reviews covering stability, SLA/KPI risks, P1/P2 actions, capacity, automation and improvement priorities
• Collaborate with Service Management, application, database, infrastructure, security, business and vendor teams
• Mentor support engineers and improve runbooks, knowledge articles and troubleshooting capability
  
  

Who you are

You bring:

• 7+ years experience in Telecom IT, Middleware, Integration or Enterprise Application Operations
• Strong hands-on production support expertise across Oracle FMW, SOA Suite, OSB, AIA and WebLogic
• Experience troubleshooting SOA composites, BPEL, Mediators, Adapters, web services, APIs, JMS queues and integration flows
• Advanced WebLogic knowledge covering domains, clusters, JVM, JDBC, JMS, security, deployments and performance troubleshooting
• Working knowledge of Unix/Linux, Shell scripting, Oracle SQL/PLSQL and WLST
• Knowledge of SOAP/REST, XML, XSD and XSLT and message-based integration
• Experience with logs, JVM/runtime diagnostics, queues, SQL and end-to-end transaction tracing
• Experience leading technical restoration during P1/P2 incidents, RCA and Problem Management within SLA/KPI-driven services
• Hands-on exposure to one or more monitoring tools such as Dynatrace, AppDynamics, Splunk, Kibana, Grafana or Zabbix
• Understanding of high availability, resilience, capacity, disaster recovery and operational readiness
• Ability to coordinate technical activities across application, infrastructure, database, network, security and vendor teams
• A bachelor's degree or equivalent relevant professional experience. ITIL Foundation is preferred
  
  

Exposure to OCI/cloud operations, containers, Kubernetes/OKE, Oracle API Gateway, Oracle Integration Cloud (OIC), Kafka, CI/CD, DevOps, SRE, Telecom CRM, Billing, Order Management, Provisioning or AI/AIOps would be beneficial.

Not a Perfect Fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

• Opportunity to work on business-critical Oracle middleware and integration services supporting Telecom BSS, OSS and enterprise processes
• Hands-on involvement in complex production troubleshooting, service reliability and end-to-end integration operations
• Opportunity to contribute to automation, observability, AI/AIOps and continual service improvement
• Cross-functional collaboration spanning application, database, infrastructure, network, security and vendor teams
• Scope to mentor support engineers and influence improvements in operational practices, knowledge and service quality
  
  

What Skills You Will Learn

The role provides opportunities to further develop:

• Advanced Oracle FMW, SOA, OSB, AIA and WebLogic production troubleshooting
• End-to-end transaction diagnostics and middleware performance analysis
• Automation using Shell, WLST and SQL
• Observability, proactive detection and operational analytics
• Practical AI/AIOps approaches for anomaly detection, event correlation and incident triage
• Reliability, resilience, disaster recovery and service-improvement practices
• Cross-functional incident leadership and technical stakeholder coordination
  
  

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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