Manager LG Mortgage Asset Specialist, MSF

The bank primarily depends on the asset products (Mortgage, PIL, LAS, LAM, etc.) to build its assets business. The assets business is extremely technical, and each region of India operates under different local regulations. Accordingly, the branch assets specialist is a subject matter expert needed for the fulfillment of asset product applications sourced by RMs, building a support system to ensure seamless processing of these applications within the system. It involves interaction with various stakeholders both within HSBC and outside of HSBC (Risk Team, Builders, Societies, etc.).

Principal Accountabilities:

• Responsible for asset product disbursals of the MSF channel.
• Back-end support to branch RMs in the end-to-end process of sourcing to disbursal of any asset product applications.
• Effective coordination with internal and external stakeholders, e.g., CRU, CCR, INM, legal, etc.
• Regular monitoring of status of logged-in applications.

Leadership & Teamwork:

• Developmental and coaching intervention for the channel partner.
• Effective coordination with all stakeholders.
• Identify cross-sell opportunities for other product lines and sell/refer these to the RMs.

Operational Effectiveness & Control:

• Discrepancy rates in applications.
• Fraud control.
• Comply with the applicable laws, regulations, Group and local guidelines related to sanctions and AML policy of HSBC while undertaking various day-to-day operations.
• Remain alert and promptly report to the Sanctions Officer/INM FCC office/Line Manager (as applicable and required by the AML and Sanctions Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
• Understand the legal responsibility to be vigilant for unusual activity and reporting of unusual activities.
• Support the Country or Regional FCC AML Office/AML Investigations by providing additional information when required.
• Responsible for attending and successfully completing the AML and sanctions-related assigned training in the mandated timeframe.
• Understand the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC.
• Request additional AML training deemed necessary or appropriate to perform the job through the entity manager.
• Demonstrate an understanding of PEP acceptance, prohibition, CDD and EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.
• Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments, and pouch and mail.
• Be aware of and identify high-risk indicators for various products and services offered by INM RBWM, e.g., cash, insurance, credit card products, etc.
• Ensure that all records are obtained in respect of INM WPB customers or new-to-bank customers for any products and services provided by HSBC as per the process laid down.
• Ensure that the prescribed process is being followed while dealing with non-HSBC customer requests for monetary instruments and wire transfers.
• Ensure adherence to the regulatory guidelines and internal AML and sanctions policy of HSBC, which includes pouch and mail, monetary instruments, cash services, and payment transparency line of business procedures.
• Be aware of AML risk posed by pouch and mail, monetary instruments, cash services, and wire transfer services and undergo the mandatory training for the same.
• Undertake necessary remediation steps in case there is any breach or non-adherence to the policy laid down in the LoBP.
• Undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile; otherwise, raise it to the Line Manager for further clarification.
• Be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of business procedures and ensure the same is communicated to the customer in an effective and polite manner.
• Ensure adequate due diligence is undertaken by the individual/team to ensure that the nature of the various transactions of wire transfer, cash services, and monetary instruments are in sync with customer profile.

Role Dimensions:

Primary responsibility is to help Relationship Managers achieve KPI targets by ensuring seamless asset product disbursals.

The incumbent would effectively carry the direct accountability for achieving asset disbursals of the branch, reporting directly to the BM.

Qualifications - External:

Graduate/Post Graduate (Masters)/MBA with two to five years' work experience.

Pro-tip: Familiarity with AI-enabled tools is an advantage.

As an employee, you are required to perform your duties in a professional capacity, exercising independent judgement, discretion, and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable, and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.