Manager I, AmazonNow, RoW APEX, NOC

Join our Global Specialty Fulfillment Central Operations team as a Manager I where you'll drive operational excellence for our quick commerce business across multiple regions. In this high-impact role, you'll serve as the operational performance owner for a specific geographical region, identifying and eliminating defects that impact customer experience while collaborating with multiple stakeholders to optimize processes. You'll have the freedom to develop innovative solutions that reduce operational costs, eliminate quality issues, and enhance overall performance metrics.

This position offers a unique opportunity to work at the intersection of operations and strategic business improvements. You'll develop expertise in quick commerce business nuances while exercising a high degree of ownership in identifying more efficient ways of working. Your analytical abilities will be crucial as you deep dive into operational data, identify root causes of performance issues, and implement effective solutions that directly impact customer satisfaction across the region.

Key job responsibilities:

• Own operational performance metrics for your assigned geographical region, conducting regular deep dives into data to identify trends, opportunities, and areas for improvement
• Identify and eliminate operational defects leading to negative customer experiences through root cause analysis and implementing preventative measures
• Partner with operations teams to understand daily performance challenges, diagnose bottlenecks, and develop strategies to reduce quality issues and business waste
• Represent Central Operations in business stakeholder meetings, effectively communicating operational status, challenges, and proposed solutions
• Transform raw data into clear documentation, requirements, and actionable insights that drive process improvements across the organization

A day in the life:

Your day begins with an in-depth analysis of the previous day's operational defects, using data to identify patterns and root causes. You'll collaborate with operations teams to understand the current day's performance status and potential challenges. Throughout the day, you'll brainstorm strategies to reduce operational costs and business waste, represent Central Operations in business calls with various stakeholders, and coordinate with the central CO team to provide necessary support where needed. You'll balance analytical work with cross-functional collaboration, all focused on improving customer experience.

About the team:

Global Specialty Fulfillment Central Operations (GSF CO) functions as the Command-and-Control Center for Fresh, SSD operations in India, Middle East and Singapore geographies, and Amazon Now (Quick Commerce) operations in India, Middle East, and North America. We partner strategically with Operations, business teams, ACES, and S&OP teams, providing expertise in capacity management, defect reduction, holiday planning, contingency management, and automation of redundant workflows.

Our team operates with a progressive mental model: Centralize processes, Standardize across geographies, Automate to reduce manual effort, and ultimately Eliminate unnecessary processes through hands-off-the-wheel automation. This creates an innovative environment where you'll have significant impact on improving customer experiences across multiple regions.

Basic Qualifications:

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Preferred Qualifications:

• 1+ years of performance metrics, process improvement or lean techniques experience
• Knowledge of Kaizen and Lean methodology techniques