Manager - Customer Success

Key Account Management

Responsibilities

• Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought.
• Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner.
• Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client
• Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfill its objectives
• Liaise directly with the client, including when required with the senior management
• Convey progress on the account including presenting to the client periodically on achievements and growth.
• Build case studies that can be used both with the client and within the organisation to demonstrate the effects of loyalty and working with the organization.

Experience & Skills

• 7-10years+ Experience
• Strong knowledge of loyalty, CRM and/or marketing strategy preferably in Retail set up
• Eye for details and very strong execution and operational skills
• Good relationship builder with polish and gravitas