Manager, Customer Success Management

We are looking for a Manager, Customer Success Management to lead our customer success activities and team in India for airport and border authority customers using Amadeus solutions.

You will lead and manage all the customer accounts in India with a team of customer success professionals. You will focus on implementing strategies and activities to achieve high adoption and effective usage of the Amadeus solutions, translating to measurable business outcomes for these customers.

In this role, you'll:

• Lead and coach the Customer Success team supporting customers across India.
• Monitor key Customer Success indicators, including customer satisfaction surveys, adoption and usage metrics to gain insights and identify improvements for customers.
• Build and execute the Customer Success Plan focused on adoption, usage, value realization, and customer satisfaction.
• Develop strong relationships and partnerships with key stakeholders and decision makers within the customers' organizations.
• Focus personally on customer success activities and plan for Mumbai and Navi Mumbai airports.
• Identify opportunities for upsell, cross-sell and account expansion in partnership with Sales and Account Management team.
• Identify the strategies and activities to ensure Amadeus is well-positioned for contract renewals.
• Conduct regular customer business reviews and ensure customers are getting the expected value from Amadeus solutions.
• Support critical customer situations and collaborate with internal teams to drive effective outcomes.
• Set clear expectations and objectives for the team while coaching and supporting their professional development.
• Ensure alignment across Customer Success, Sales & Account Management, Pre-sales, Product, Delivery, and other key stakeholders.

What we're looking for:

• Strong experience in Customer Success, preferably within a technology or solutions-driven environment.
• Experience in managing, coaching, or leading Customer Success professionals.
• Strong customer relationship and strategic account management skills.
• Good understanding of product adoption, customer value, retention, renewals, upsell, and growth.
• Ability to work across different teams and influence senior stakeholders.
• Strong commercial mindset combined with a customer-focused approach.
• Comfortable working with a high level of autonomy and managing complex customer situations.
• Airport, airline, or aviation industry experience will be an advantage.

A place for everyone:

We welcome candidates with different experiences, backgrounds, and perspectives. If your experience doesn't match every requirement but you believe your Customer Success and leadership skills can make an impact, we encourage you to apply.