Malayalam English Interpreter

GLOBO is looking for international qualified Malayalam interpreters who want to help their community while enjoying a flexible work arrangement, such as telephonic interpreting (TI), video interpreting (VRI).

This is an international position; you will work from your home office when providing remote interpreting services.

About the role:

As an International GLOBO Interpreter, you need to:

• Represent GLOBO during remote/virtual encounters with the clients.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
• Answer all client calls professionally, relaying the first name and interpreter ID for every call.
• Always use polite forms of expression, enunciate clearly, and strive to provide legendary customer service, even in emotionally charged situations.
• Conduct intake and pre-session scripting for each client.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.

Technical Requirements for Remote Work (TI/VRI) are:

• High-speed wired internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
• A noise-canceling quality hardwired headset.
• Computer/laptop device.
• Webcam.
• HIPAA-compliant workspace area with good lighting.
• Solid background suitable for virtual calls.

Your Background and Experience:

• Complete fluency in English in addition to your mother tongue.
• Excellent cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
• Medical terminology knowledge and the ability to reference medical glossaries during interpretation - preferred
• Training Program in the interpreting and/or language industry is a plus.
• You must submit a translated copy of your criminal background report/clearance in the onboarding process.