M365 L2 Support

Daily Responsibilities:

• Manage L2 incident tickets and service requests within defined SLAs. • Monitor M365 health dashboards and resolve service availability alerts daily.

• Administer Microsoft Defender policies and investigate security alerts for endpoints.

• Manage user identities, access permissions, and group memberships in Entra.

• Deploy and manage Intune policies for mobile devices and laptops.

• Ensure seamless integration of M365 security logs with SOC.

• Execute license migrations and user data transfers to new subscriptions.

• Maintain Microsoft Defender for Identity (MDI) configuration for on-premises AD.

• Analyze M365 and Azure logs to troubleshoot complex technical issues.

• Facilitate Windows OS upgrades to Enterprise editions.

• Generate weekly usage reports and security compliance posture for management.

• Provide technical support for M365 Outlook, Teams, and Office applications. Additional Responsibilities:

• Create and update technical documentation for internal knowledge base systems.

• Conduct user awareness training sessions for new M365 feature adoption.

• Build strong personal relationships with new customers and build rapport with their users

• Assist in the rollout and configuration of Microsoft 365 Copilot.

• Support internal audits by providing evidence of security policy compliance.

• Coordinate with Microsoft OEM support for resolving complex L3 issues. Technical Capabilities:

• Should have minimum BE/B Tech/MCA Degree or Equivalent

• With minimum 03 years of relevant experience in M365 solution &Valid Certification in M365 Components or MCSA.

• Should have good communication skills.