M365 Consultant

Responsibilities:

• Microsoft 365 Administration: Administer Microsoft 365 tenants, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft 365 admin centres.
• Migration Services: Plan and execute mailbox and file migrations, including Exchange on-premises to Exchange Online (hybrid, cutover, and staged), tenant-to-tenant migrations, and file server or Google Workspace migrations to SharePoint Online and OneDrive.
• Exchange Online and Email Security: Configure Exchange hybrid environments, mail flow, connectors, SPF, DKIM, DMARC, and Exchange Online Protection.
• Identity and Access Management: Manage Microsoft Entra ID, Entra Connect synchronisation, multifactor authentication (MFA), Conditional Access, self-service password reset (SSPR), and licensing.
• Endpoint Management: Deploy and manage devices through Microsoft Intune, including compliance and configuration policies, Windows Autopilot, application deployment, and Windows Update for Business.
• Information Protection and Compliance: Implement Microsoft Purview controls, including Data Loss Prevention (DLP), sensitivity labels, retention policies, eDiscovery, and auditing.
• Microsoft Security: Configure Microsoft Defender for Office 365 and Defender for Endpoint policies, investigate alerts, and support incident response.
• Microsoft Teams: Configure Teams governance, Teams Phone, calling plans, and meeting room devices where required.
• L2 Support and Incident Management: Resolve incidents and service requests within agreed SLAs and escalate complex issues to L3 teams or Microsoft Support with clear technical diagnostics.
• Technical Documentation: Prepare design documents, migration plans, operational runbooks, and project handover documentation.
• Knowledge Transfer: Conduct end-user training and administrator knowledge-transfer sessions.

Requirements:

• 3-5 years of hands-on experience with Microsoft 365 technologies.
• At least 2 years of experience in customer-facing consulting or managed services.
• Successfully delivered at least two end-to-end Exchange or Microsoft 365 migration projects.
• Strong working knowledge of Exchange Online, Microsoft Entra ID, Microsoft Intune, and SharePoint Online.
• Good understanding of on-premises Active Directory, Exchange Server, and DNS.
• Hands-on experience with PowerShell, including Exchange Online, Microsoft Graph, and Entra modules.
• Familiarity with migration tools such as BitTitan MigrationWiz, ShareGate, Quest, or native Microsoft migration tools.
• Knowledge of ITIL processes and ticketing platforms such as ServiceNow, Jira Service Management, Freshservice, or similar tools.
• Strong written and verbal English communication skills, with the ability to communicate effectively with customer IT teams.

Certifications:

• Microsoft 365 Certified: Administrator Expert (MS-102).
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
• Microsoft Certified: Identity and Access Administrator Associate (SC-300).
• Microsoft Certified: Information Security Administrator Associate (SC-401).
• Microsoft 365 Certified: Teams Administrator Associate (MS-700).

Good to Have:

• Experience with Microsoft 365 Copilot readiness assessments and rollout.
• Basic knowledge of Microsoft Power Platform, including Power Automate and Power Apps.
• Experience supporting UAE government or semi-government customers.
• Arabic language proficiency.

Candidate Requirements:

• Currently based in the UAE with a valid residence visa, or able to transfer the visa without delay.
• Available to join immediately or within 15 days.
• A valid UAE driving licence is preferred for customer site visits.
• Willing to work at customer premises and support occasional after-hours change windows.