Logistics Manager

About the role:

We are looking for a Logistics Manager who has built and scaled a distribution network from the ground up, not inherited or optimised an existing one.

This role owns the movement of large-format, volumetric and damage-prone products (furniture, modular units, home durables) across metros and, critically, into Tier 2 and Tier 3 markets, where handling infrastructure is thin and the cost-to-serve is hardest to control.

Success is measured by network reach, landed cost per unit, damage-free delivery and turnaround time at scale, enabled by strong, tech-driven visibility across the chain.

Key responsibilities:

- Design, build and expand the outbound and inter-facility logistics network, with a specific mandate to establish reliable, cost-efficient reach in Tier 2 and Tier 3 cities.

- Own the end-to-end cost-to-serve (freight, handling, warehousing and last-mile) and drive structural cost reduction without compromising service levels.

- Establish handling protocols, packaging standards and load planning that minimise transit and handling damage for bulky, fragile, high-volume products.

- Drive down turnaround time (TAT) across the network while simultaneously reducing SLA breaches.

- Partner with product and tech to build visibility dashboards, automated handshakes between systems and partners, and tracking solutions that give real-time control from dispatch through to customer handover.

- Build and manage the 3PL, transporter and last-mile partner ecosystem: onboarding, rate negotiation, SLAs and performance governance.

- Set up the metrics and controls that matter (damage rate, TAT, on-time delivery, cost per cubic foot or unit, first-attempt delivery and lane-level P&L) and run the network against them.

- Partner with procurement, manufacturing and customer experience to align dispatch, capacity and installation readiness.

- Stand up logistics operations in new geographies as the business expands.

What we are looking for:

- Years in logistics, with demonstrable experience building a network from scratch rather than running a mature one.

- A track record of extending logistics reach into Tier 2 and Tier 3 markets while holding cost down.

- Proven ability to reduce handling and transit damage for volumetric, fragile or high-value products.

- Demonstrated success in reducing TAT while lowering SLA breaches.

- Experience working with product and tech teams to build visibility dashboards, automated handshakes and tracking systems that improve control up to handover.

- Strong commercial instinct: negotiation, cost modelling and lane-level economics.

- Comfort operating in ambiguity and standing up processes where none exist.

Preferred:

- Direct experience with furniture, home durables, appliances or comparable large-format, damage-prone categories.

- Exposure to a high-growth or scaling environment