Logistics Executive

1 Job Description for CS to Logistics Team: (Executive/Sr. Executive)

a. Handling all logistics related queries which will be routed from the CS team through mails, chats, and calls.

b. Closing urgent deliveries, POD, disputed cases raised from customers.

c. Closing all the cases for customers within defined TAT.

d. Need to take ownership and close customer queries with a positive response.

e. Enhances organization reputation by accepting ownership for accomplishing new and different requests.

f. Having a weekly review with courier partners for improvisation on TAT and maintaining a quality of deliveries.

g. Working with the CS team and other team members to improvise the process and enhance the quality of service for customers.

h. Engaging with a cross functional team.

2. Job Description for NDR Agent/Supervisor: (Executive/Sr. Executive)

a. Should be able to manage a team of 10 to 12 people.

b. Outcall and mail to customers and validate the failed delivery remarks from customers.

c. Taking initiative and getting shipments delivered to customers by keeping a close followup with courier partners.

d. Outbound calling for non-delivered shipments.

e. Determines requirements of customers.

f. Answers inquiries by clarifying desired information; researching, locating, and providing information.

g. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

h. Maintains NDR calling database by entering information.

i. Enhances organization reputation by accepting ownership for accomplishing new and different requests.

3. Job Description for Billing and COD Reconciliation Team: (Executive/Sr. Executive)

a. Deal with logistics partners and manage the disputes for marketplace vendors.

b. Logistics cost reconciliations.

c. CN recovery against the Damage and lost shipments.

d. Maintain data of COD-remittance and reconciliation with courier partners.

e. Check and reconcile courier and vendor bill or invoice copy.

4. Job Description for MIS/Data Analytics Team: (Executive/Sr. Executive)

a. Handling day to day logistics operations and interacting with different teams warehouse, finance, retail stores.

b. Monitor dispatch to deliver TAT and prepare the action plan for further improvement.

c. Conduct Weekly performance meetings with LPs to provide feedback.

d. Proactive actions on the basis of data analysis.

e. Identify the stuck shipments and provide Tat for tail shipments.

f. Dispatch to in transit delays.

g. Manage non delivery related issues.

h. Marketplace operations closure.

i. Shipment cycle closure.

j. Generating SCM reports.

k. Reverse pickups handling and monitoring.