Loan Operations Specialist

We're Hiring | Executive / Senior Executive – Loan Operations

Experience: 1–3 Years ( Immediate Joiners Only )

We are looking for a detail-oriented and proactive professional to join our Loan Operations Team.

Key Responsibilities

• Manage daily loan cases and ensure timely processing within defined TATs.

• Coordinate with lenders and Sales Teams for smooth application processing and closure of pending requirements.

• Monitor pending cases, identify bottlenecks, and drive timely resolution.

• Handle loan-related escalations and customer/learner complaints.

• Guide the Sales Team on pending requirements, rejected/non-approved cases, and possible resolutions.

• Ensure adherence to defined processes, SOPs, and compliance requirements.

• Identify and escalate potential cases of mis-selling or non-compliance.

• Analyse recurring operational challenges and work with stakeholders to improve the loan journey.

• Coordinate with lenders for course/goal mapping, re-mapping, and enabling required goals on loan forms.

• Support the Sales Team with payment failures and other loan-related concerns.

What We're Looking For

• Strong command of Hindi & English, with excellent English written communication.

• Strong coordination, communication, and problem-solving skills.

• Good understanding of loan processing and operations.

• Ability to manage multiple cases and escalations within strict TATs.

• Comfortable working in a fast-paced, target-driven environment.

Apply now!

Send your CV: [HIDDEN TEXT] Or [phone removed]