Lead Trainer

Role Summary

Owns end-to-end training delivery and quality across multiple training centres in a region. Leads a team of Assistant Trainers and Associate Trainers, sets the training calendar, and is accountable for expert readiness and rating outcomes across the region.

Key Responsibilities

• Conduct NHT classroom/virtual training sessions Day1 & Day2
• Own the training calendar and batch planning across all assigned TCs.
• Lead, coach, and review the performance of Assistant Trainers, Associate Trainers and Onboarding Associate.
• Drive training quality standards and ensure consistent delivery across centres.
• Analyze assessment, Go-Live, and expert rating data to identify training gaps by centre.
• Adapt training content and retraining plans based on ground findings.
• Conduct field/hood visits and root-cause analysis for centres with declining ratings.
• Report regional training performance to the Regional Manager and Training & Quality leadership.

Requirements

• 3+ years of training/facilitation experience, including at least 1 year leading or supervising other trainers.
• Experience in hospitality/housekeeping/BPO/Any service industry - Training Soft Skills
• Strong data orientation comfortable analyzing trends across batches and centres.
• Strong spoken and written communication in local language and English.
• Proficiency with Google Sheets/Forms; comfort presenting findings to stakeholders.
• Prior experience managing multiple training centres or a distributed team is a strong plus.

Key Performance Indicators (KPIs)

• Regional Go-Live conversion rate and assessment pass rate.
• Expert rating trends for the experts from the TC(30/60/90 day).
• Trainer team performance and retention.
• Turnaround time on retraining/root-cause interventions for underperforming centres.