Lead - Operations
Mahindra Logistic · Gurugram · onsite · Posted 1d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Group Company: Mahindra Logistics Limited
Designation: Lead - Operations
Primary Responsibilities:
Resolve fiber cuts, signal issues, router faults, and connectivity complaints within the prescribed turnaround time (TAT)
Ensure customer satisfaction, attend complaints, provide technical support, and minimise repeat complaints
Maintain last-mile fiber infrastructure, optical distribution networks (ODN), and related equipment
Meet targets for installation, fault resolution, service quality, and customer satisfaction
Coordinate with technicians, wiremen, local cable operators (LCOs), and service partners to ensure timely service delivery and in case of wire cut
Update work orders, installation status, fault tickets, material consumption, and productivity reports in Airtel's systems
Ensuring completing of all pending ground work
Billing and Unbilled follow up with customer billing and ensuring 100% collection
Service Delivery + Fault Resolution + Material Accountability + Revenue/GM /collection
Additional Responsibilities: #*Additional Responsibilities*#
Reconcile FTTH materials issued, consumed, returned, and available in stock
Investigate shortages and discrepancies
Investigate shortages and discrepancies
Coordinate with Airtel's commercial and operations teams to resolve billing discrepancies and expedite pending invoice clearance
Identify potential SLA breaches, analyse their root causes, and implement corrective actions to minimise penalties
Ensure adherence to field safety procedures, statutory requirements, and Airtel's operational guidelines
Submit daily reports covering completed jobs, pending work orders, fault resolution, material consumption, billing status, and productivity
Coordinate with Airtel's Network, Finance, Commercial, Procurement, and Field Operations teams to resolve operational and billing issues
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Routercustomer satisfactionTechnical SupportFiberservice deliveryService qualityWire CutCustomer BillingField OperationsFtthLogisticsSLAoperationsProcurementfinance
About Mahindra Logistics
Mahindra Logistic
Logistics
3.7k+
employees
2000
26 years old
Mumbai,Maharashtra
India
₹4.4L PA avg
Avg at Mahindra Logistics
About
Mahindra Logistics Limited is one of India's leading third-party logistics (3PL) solutions providers. They provide customised, scalable,and technology-enabled solutions to customers
Industries
LogisticsInternet
Employee ratings
10 reviews
3.7/ 5
Culture
2.3
Career growth
1.7
Work-life
1.8
Employees rate it well for
Skill Development37Overall Company37
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