Lead Implementation Consultant

Job Description

ABOUT XACTLY

Xactly is the global leader in AI-driven Sales Performance Orchestration. We help enterprise organizations align revenue strategy with execution — connecting planning, incentives, and performance in one Intelligent Revenue Platform. Trusted by industry leading companies worldwide, Xactly empowers sales teams to perform at their peak.

THE OPPORTUNITY

As the Lead Implementation Consultant at Xactly Corporation, you'll be responsible for project implementation artifacts, such as requirement documentation and leading the customer through the entire implementation cycle, including requirements, configuration, testing, SIT, UAT, launch and post implementation support. Client interactions will typically be at the Director level and above at SMB/Enterprise companies who expect a high level of customer service. We are seeking an individual with strong consulting experience, excellent communication, and customer management skills, preferably from a compensation domain background and experience with any programming language within the confines of a business application. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we're challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships.

THE TEAM

Xactly's Professional Services team is a mix of consultants, compensation experts and sales professionals. The team comes from a plethora of industries including SaaS, consulting, financial services and management consulting. They're a group of driven, highly motivated, self- starters who have the ability to adapt quickly and thrive in a fluid start-up culture. They are fast learners, turned compensation consultants with the business-savvy to execute complex projects in all client verticals.

What You'll Do

• Participate in our Professional Services Bootcamp, which will introduce you to our products and processes as well as take you through a mock implementation.
• Begin ramping onto projects as soon as training is completed.
• Interact with customers as part of your first live implementations.
• Consistently and successfully implement accounts in 90 days or less.
• Be fully ramped up, managing up to 10 concurrent implementations and taking customers live with Xactly each month.
• Be fully versed in Xactly tools keeping essential customer data organized and tracking all your interactions with customers.
• Become a subject matter expert in one aspect of Xactly's products and related activities, including supporting other Implementation Consultants as they work with that aspect
• Create urgency, instill confidence, and provide fantastic customer service as you guide customers through the initial implementation and their early adoption stage of Xactly at their company.
• Continue to manage a high volume of customers through the implementation process to ensure successful projects and adoption of Xactly
• Interact with customers each day to drive urgency, engagement and utilization.
• Become a subject matter expert in several aspects of Xactly's products, including developing training materials to support other Implementation Consultants
• Meet and exceed quarterly metrics and objectives.
• Provide input for overall implementation process improvements.
• Mentor new hires and teach best practices to lead the team towards future success.
• Deepen knowledge of tactics to increase satisfaction and improve implementation time within your projects and share across the team.
• Lead requirements gathering sessions with customers, create a design which meets their needs, and execute on it in our applications.
• Identify gaps within our processes, propose solutions and execute to continue raising the bar with the team.
  
  

What You'll Bring

Must-Have Skills

• Bachelor's degree or equivalent experience preferred
• 4-6 years of experience in Technology Consulting and Business Analysis, or related fields
• Should be able to translate customer requirements and building configuration options, with the ability to guide clients through decision-making process
• Strong technology and business acumen
• Strong analytical and problem-solving skills (business & technical)
• Strong understanding of SDLC
• System Integration experience and Troubleshooting skills are must have
• Experience with RDBMS Data Structures and database concepts
• Ability to work as functional lead on the assigned projects
• Candidate should be able to demonstrate outstanding service-orientation and strong interpersonal skills.
  
  

Good-to-Have Skills

• Past experience in a deadline-driven, fast-paced environment preferred.
• Confident communication style with strong presentation skills
• Self-aware, motivated, coachable and poised, able to work seamlessly as part of a team
  
  

WHY XACTLY

Benefits And Perks

• Paid Time Off (PTO)
• Comprehensive Health and Accidental Insurance Coverage
• Tuition Reimbursement
• XactlyFit Gym/Fitness Program Reimbursement
• Free snacks onsite(if you work in office)
• Generous Employee Referral Program
• Free Parking and Subsidized Bus Pass (a go-green initiative!)
• Wellness program
  
  

OUR VISION: To power the revenue engine of the companies changing the world.

OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we're committed to upholding them by delivering the best we can to our customers.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.