Lead Fraud & Claims Operations Representative
Wells Fargo · Hyderabad · onsite · Posted 1d ago
Undisclosed6–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About this role:
At Wells Fargo, a Lead Fraud Claims Operations Representative supports customers and business by researching and resolving complex fraud and claims activity, applying established procedures, and helping protect customer accounts and company assets.
In this role, you will:
- Lead complex account and claim reviews involving elevated risk, significant loss exposure, multiple channels, or multiple products
- Coordinate and facilitate fraud and claims activities across teams, including work prioritization, coaching, and issue resolution
- Work autonomously to prioritize complex operational activities and provide day-to-day guidance to fraud and claims colleagues
- Lead or contribute to process and control improvements that enhance operational effectiveness, customer outcomes, and risk mitigation
- Analyze and resolve complex operational and control issues, coordinating with partners as needed
- Provide specialized expertise and guidance to colleagues and functional partners on complex fraud and claims matters
Required Qualifications:
- 4+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in fraud detection and investigation, including identifying fraud patterns, anomalies, and risk indicators
- Experience with credit card fraud, identity theft, hard holds, and fraud and claims operations
- Experience prioritizing cases, analyzing information, and documenting clear, supportable decisions
- Strong critical thinking and problem-solving skills with the ability to research and resolve complex fraud or claims cases
- Knowledge of fraud risk, operational controls, and customer service practices within financial services
- Ability to handle lead-level responsibilities, including work coordination, providing guidance, coaching, and supporting issue resolution
- Strong communication and stakeholder management skills, with experience collaborating across functional teams
Desired Qualifications:
- Experience applying critical thinking and problem solving to fraud, claims, or investigative work
- Ability to research information and analyze data to identify patterns, anomalies, and risk indicators
- Experience prioritizing cases and documenting clear, supportable decisions
- Knowledge of customer service delivery and customer needs in sensitive situations
- Knowledge of fraud risk awareness and controls within financial services operations
- Ability to use Microsoft applications and multiple case management or transaction systems
- Experience building effective working relationships across functional teams
Sourced from naukri
Skills
Customer Servicerisk mitigationcase managementfraud detectioncredit cardMicrosoft ApplicationsResearchStakeholder ManagementoperationsFinancial Services
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
Employee ratings
8,681 reviews
3.6/ 5
Culture
3.5
Career growth
2.9
Work-life
3.8
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