Lead E-Commerce

Division: Pet Care
Department: E-Commerce / Digital Business
Designation: Senior E-Commerce Manager or E-Commerce Head
Location: HO Mumbai
Reporting To: Business Head

Job Purpose-

We are looking for an experienced and result-oriented Senior E-Commerce Manager to lead the online business for our Pet Care Division. The candidate will be responsible for driving online revenue growth, managing marketplace operations, improving profitability, developing digital commerce strategies, and expanding the brand's presence across e-commerce and quick-commerce platforms.

The ideal candidate should have strong experience in marketplace management, business planning, digital marketing, P&L management, and team leadership, preferably within Pet Care, FMCG, consumer goods.

Key Roles and Responsibilities-

1. E-Commerce Business Strategy & Growth-

• Develop and execute the e-commerce strategy to achieve sales, revenue, and profitability targets.
• Drive business growth across marketplaces, brand websites, and quick-commerce platforms.
• Prepare annual business plans, sales forecasts, budgets, and channel-wise growth strategies.
• Identify new business opportunities, emerging channels, and category expansion opportunities.

2. Marketplace & Channel Management-

• Manage and grow business across platforms such as Amazon, Flipkart and relevant quick-commerce channels.
• Develop strong relationships with marketplace partners and manage commercial negotiations.
• Optimize product listings, catalogue content, pricing, search visibility, and conversion rates.
• Monitor competitor activities, category trends, and platform performance.

3. P&L and Commercial Management-

• Drive channel-level sales, margins, contribution, and overall profitability.
• Manage pricing, discounting, promotional investments, marketplace commissions, and operating costs.
• Monitor advertising spends, ROAS, ACoS, and other commercial performance indicators.
• Identify opportunities to improve business efficiency and profitability.

4. Digital Marketing & Brand Development-

• Plan and execute marketplace advertising and digital marketing campaigns.
• Develop promotional strategies for major sales events, product launches, and seasonal campaigns.
• Work closely with marketing teams to strengthen brand visibility, customer acquisition, and repeat purchases.
• Optimize marketing investments to achieve business growth and return-on-investment targets.

5. Supply Chain & Operational Excellence-

• Coordinate with supply chain, demand planning, warehousing, and finance teams to ensure product availability.
• Drive demand forecasting, inventory planning, order fulfilment, and stock availability.
• Minimize stock-outs, cancellations, returns, and operational inefficiencies.
• Ensure accurate product information and compliance with applicable platform and product requirements.

6. Team Leadership & Business Reporting-

• Lead and develop the e-commerce team, ensuring accountability for business targets.
• Collaborate with sales, marketing, finance, operations, and product teams.
• Prepare periodic business reviews, performance dashboards, and strategic recommendations for senior management.
• Use consumer insights and data analytics to identify growth opportunities and corrective actions.

Candidate Profile & Requirements-

• 10+ years of relevant experience in e-commerce, digital commerce, online sales, or marketplace management, including experience leading teams or business portfolios.
• Proven experience managing major e-commerce marketplaces and driving online business growth.
• Strong understanding of e-commerce P&L, pricing, margins, digital advertising, and commercial negotiations.
• Experience in developing business strategies, sales forecasts, promotional plans, and performance dashboards.
• Strong analytical, communication, negotiation, and stakeholder management skills.
• Proficiency in Excel, marketplace analytics, and digital marketing tools.
• Experience in the Pet Care, FMCG, consumer goods, personal care, or related industries will be preferred.
• MBA or a relevant postgraduate qualification will be an added advantage.