GURUGRAM · FULLTIME

Lead Desktop Support

Customer of foundit

Gurugram · onsite · Posted 3d ago

Sourced from Foundit

Not disclosed6–9 yrsfulltimeGurugram

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Section · 01

About this role

Description

We are seeking a Lead Desktop Support professional to oversee our desktop support team in India. The ideal candidate will have extensive experience in IT support and will be responsible for ensuring that end-users receive high-quality technical assistance and support.

Responsibilities

Lead and manage the desktop support team to ensure timely resolution of user issues.
Install, configure, and maintain desktop hardware and software for end-users.
Troubleshoot and resolve technical issues related to desktop environments, including operating systems and applications.
Provide training and support to team members on best practices and new technologies.
Collaborate with other IT teams to improve service delivery and enhance user experience.
Develop and maintain documentation for desktop support processes and procedures.
Monitor and report on the performance of desktop support services.

Skills and Qualifications

6-9 years of experience in desktop support or a related IT field.
Strong knowledge of Windows and macOS operating systems.
Proficiency in troubleshooting hardware and software issues.
Experience with remote desktop support tools and ticketing systems.
Familiarity with network configurations and basic networking concepts.
Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple priorities effectively.

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Section · 02

Skills

ITIL FrameworkActive Directoryscripting languagessoftware deploymentVirtualization TechnologiesSecurity ComplianceNetwork TroubleshootingWindows AdministrationRemote SupportHardware Maintenance

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Responsibilities

Lead and manage the desktop support team to ensure timely resolution of user issues.

Install, configure, and maintain desktop hardware and software for end-users.

Troubleshoot and resolve technical issues related to desktop environments, including operating systems and applications.

Provide training and support to team members on best practices and new technologies.

Collaborate with other IT teams to improve service delivery and enhance user experience.

Develop and maintain documentation for desktop support processes and procedures.

Monitor and report on the performance of desktop support services.

Skills and Qualifications

6-9 years of experience in desktop support or a related IT field.

Strong knowledge of Windows and macOS operating systems.

Proficiency in troubleshooting hardware and software issues.

Experience with remote desktop support tools and ticketing systems.

Familiarity with network configurations and basic networking concepts.

Excellent communication and interpersonal skills.

Ability to work under pressure and manage multiple priorities effectively.