Lead Desktop Support Role

Customer of foundit · Bengaluru · onsite · Posted 2d ago

Not disclosed6–10 yrsfulltimeSourced from Foundit

About a minute. You'll make an account on the way through.

About this role

Responsibilities

Provide advanced technical support to end-users for hardware and software issues.
Lead and mentor the desktop support team in troubleshooting and resolving technical issues.
Manage and prioritize support requests and ensure timely resolution.
Install, configure, and maintain desktop systems, software applications, and peripherals.
Develop and implement desktop support policies and procedures.
Conduct training sessions for end-users on new technologies and systems.
Collaborate with other IT teams to ensure seamless service delivery.

Skills and Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
6-10 years of experience in desktop support or a related role.
Strong knowledge of Windows, Mac OS, and Linux operating systems.
Proficiency in troubleshooting hardware issues (desktops, laptops, printers).
Experience with remote support tools and ticketing systems.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple priorities.
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Sourced from foundit

Skills

it operationsEnd User Support End User ComputingIT Support Technical SupportL2/L3/Level 2/Level 3Service Desk HelpdeskEucDesktop SupportDesktop EngineerHelpdesk

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Responsibilities

Provide advanced technical support to end-users for hardware and software issues.

Lead and mentor the desktop support team in troubleshooting and resolving technical issues.

Manage and prioritize support requests and ensure timely resolution.

Install, configure, and maintain desktop systems, software applications, and peripherals.

Develop and implement desktop support policies and procedures.

Conduct training sessions for end-users on new technologies and systems.

Collaborate with other IT teams to ensure seamless service delivery.

Skills and Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

6-10 years of experience in desktop support or a related role.

Strong knowledge of Windows, Mac OS, and Linux operating systems.

Proficiency in troubleshooting hardware issues (desktops, laptops, printers).

Experience with remote support tools and ticketing systems.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and manage multiple priorities.

IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.