Lead Consultant-ITAM

Job Description

Job Description – ServiceNow ITAM Developer

Project Thailand Project

Required Experience 6–8 Years Of Relevant Experience

Role Overview

We are looking for an experienced ServiceNow ITAM Developer with strong knowledge of IT Asset Management processes and hands-on ServiceNow development and configuration. The role will support asset lifecycle management and ITAM transformation initiatives.

Key Responsibilities

• Design, configure, develop, and support ServiceNow IT Asset Management solutions.
• Work across hardware asset, software asset, and asset lifecycle management processes.
• Configure asset models, model categories, asset classes, contracts, entitlements, and lifecycle workflows.
• Support software asset management processes including software discovery, normalization, licensing, compliance, and reconciliation.
• Develop and configure business rules, client scripts, UI policies, flows, notifications, and integrations.
• Support integrations with procurement, inventory, discovery, endpoint management, and other enterprise systems.
• Analyze and resolve asset data quality and lifecycle issues.
• Translate business requirements into scalable ServiceNow ITAM solutions.
• Perform testing, defect resolution, deployment, and production support.
• Prepare technical documentation and provide knowledge transfer to support teams.
  
  

Required Skills & Experience

• Strong hands-on experience with ServiceNow ITAM.
• Good understanding of Hardware Asset Management and Software Asset Management.
• Knowledge of asset lifecycle, contracts, entitlements, software licensing, normalization, and reconciliation.
• Strong ServiceNow configuration and development skills.
• Good knowledge of JavaScript, Flow Designer, IntegrationHub, REST/SOAP integrations.
• Understanding of CMDB and its relationship with ITAM.
• Strong analytical, troubleshooting, and communication skills.
  
  

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline is preferred.

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For any questions related to Job Description, you may connect with below specified contact from Recruiting.

Recruiter Name: Sweta Yadav

Recruiter Email ID: [HIDDEN TEXT]

NTT DATA Business Solutions is a fast-growing international IT company and one of the world's leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.