Lead Business Analyst 2

Job Title - Lead Business Analyst – Specialist - ACS Song

Management Level: 9 – Specialist

Location: Kochi

Must have skills: Requirement Analysis

Good to have skills: eCommerce techno-functional BA

Experience: 5-8 years of experience is required

Educational Qualification: Graduation (Accurate educational details should capture)

Job Summary

You will help clients translate business and user needs into digitally enabled commerce solutions. The role requires a consultative techno-functional Business Analyst who can work independently in client-facing engagements, connect business objectives with platform capabilities, and enable delivery teams through clear requirements, backlog readiness and stakeholder alignment.

Roles And Responsibilities

• Independently lead requirements elicitation for assigned eCommerce workstreams by facilitating client workshops, interviews and playback sessions.
• Analyze as-is processes and design to-be business, solution and system requirements in partnership with client stakeholders and delivery teams.
• Create and maintain epics, features, user stories, acceptance criteria, process flows, business rules, data needs and decision logs.
• Own backlog readiness for upcoming sprints by planning refinement, identifying dependencies and clarifying functional and technical questions.
• Act as a bridge between client Product Owner, business SMEs, UX/design, architects, developers, QA and project/program stakeholders.
• Identify solution options and recommend fit-for-purpose approaches by balancing business value, user experience, feasibility and delivery complexity.
• Ensure requirements and designs remain aligned throughout change, implementation, testing and release cycles.
• Support UAT planning, test scenario review, defect triage and business readiness activities.
• Contribute to product roadmap inputs, release scope definition and improvement ideas based on client priorities and market/platform awareness.
• Mentor junior team members on BA ways of working, quality of user stories and stakeholder communication.
• Expected to operate with limited supervision in a client-facing consultative BA role.
• Own medium-complexity functional areas or workstreams and escalate risks with mitigation options.
• Maintain clear communication rhythms with client stakeholders and internal teams.
• Demonstrate strong analytical thinking, outcome orientation and ownership for BA deliverables.
• Provide constructive challenge to requirements prioritization and help shape backlog value.
• Strong understanding of digital commerce capabilities including product discovery, product detail pages, cart, checkout, order capture, promotions, payment, inventory visibility and order status.
• Ability to map business journeys and identify functional gaps across B2B/B2C commerce, marketplace, omnichannel and customer-service-enabled commerce experiences.
• Working knowledge of commerce platform concepts such as catalog, product information, pricing display, promotions, campaigns, search, merchandising, content, customer accounts and integrations.
• Ability to collaborate with product owners, experience designers, architects and engineering teams to convert experience and business objectives into implementation-ready backlog items.
• Understanding of APIs, events, integrations, data flows and non-functional requirements relevant to commerce platforms.
• Ability to independently own a commerce feature area such as product discovery, checkout, promotions, account management, order management, or content/merchandising.