VELLORE · FULLTIME

L6 Supervisor : Information Technology Management

Wonder Worth Solutions

Vellore · onsite · Posted 8d ago

Sourced from Foundit

Not disclosed6–8 yrsfulltimeVellore

Your match

Section · 01

About this role

The Role

Keep WWS running, secure, and supported.

As Supervisor – BAE & CIO, you will lead the day-to-day management of business applications, IT infrastructure, end-user support, system availability, security, incidents, changes, and vendor coordination.
You will ensure that employees have reliable access to the tools and systems they need while maintaining strong SLA, security, uptime, and service standards.

What You Will Own – Your Responsibilities

Lead BAE & CIO support operations and assign daily priorities.
Monitor and resolve application, infrastructure, network, and access issues.
Track incidents, changes, escalations, and resolution timelines.
Maintain server, backup, system availability, and network performance.
Monitor security alerts, access controls, and compliance requirements.
Track vendor performance and SLA compliance.
Support application rollouts, user training, and system adoption.
Maintain accurate IT documentation, asset records, and operational reports.
Identify recurring issues and implement preventive and corrective actions.
Coordinate with internal teams and vendors to ensure uninterrupted operations.

Non-negotiable Metric

SYSTEM AVAILABILITY + SERVICE DELIVERY
TARGET: ≥ 99.9% System Uptime | ≥ 95% SLA Compliance
Measured through uptime, incident resolution, SLA adherence, security compliance, backup success, and reduction in recurring IT issues.

THE FIGHT: WHAT YOU WILL FIGHT :

DOWNTIME + RECURRING FAILURES
You will fight system downtime, unresolved incidents, security gaps, poor application adoption, and vendor SLA failures.
Your goal is to identify issues early, restore services quickly, and prevent the same problem from happening again.

WHO THRIVES HERE : Three Traits We Cannot Teach :

You take ownership — You own an issue until it is resolved, not simply escalated.
You are proactive — You identify risks and failures before they affect users.
You lead with discipline — You ensure incidents, changes, security activities, and vendor commitments are properly tracked and documented.

The Wws Perks

Training in IT infrastructure, business applications, security, and ITSM practices.
Exposure to the complete WWS technology and application environment.
Opportunity to lead BAE & CIO support operations.
Cross-functional collaboration with Operations, Technology, and Support teams.
A role with direct responsibility for system reliability and employee productivity.

Qualifications

Bachelor's degree in IT, Computer Science, Information Systems, or a related field.
6 + years of experience in IT support, infrastructure, application support, or related operations.
Experience in team supervision or IT service coordination.
Working knowledge of Windows/Linux systems, networks, applications, backups, and IT troubleshooting.
Understanding of incident, change, problem, and SLA management.
Strong knowledge of IT security, access management, and compliance.
Experience with vendor coordination and reporting is preferred.
Strong problem-solving, communication, documentation,team-management skills,delegation, accountability, and conflict-resolution skills.

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Section · 02

Skills

Access ManagementnetworksWindowsBackupsApplicationsIt TroubleshootingIT SecurityVendor CoordinationSLA ManagementreportingcomplianceLinux

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