L2 Technical Lead - ZTNA Support

Position                               : L2 Technical Lead  - ZTNA Support

Company                            : Bay Datacom Solutions Pvt Ltdwww.baydatacom.com

Location                              : Delhi @ client site

Experience                         : 5-8 Years  

Salary range                       : 10-12 LPA

Work Environment             :24x7 Enterprise Security Operations & Technical Support

Position Summary

×       The L2 Technical Lead serves as the primary technical escalation point for complex ZTNA incidents, implementation issues, integrations, and operational support activities. This role requires strong troubleshooting expertise, mentoring capability, and hands-on experience across network security technologies.

×       The role combines advanced support responsibilities with technical leadership of L1 engineers during shift operations.

×       Hand-on experience in E-Mail, ZTNA/ Threat Hunting, product function, features pertain to proposed ZTNA Solution and its equivalent security solution

Experience

• Graduate Engineer in Computer Science/IT/MCA
• Minimum 5 years of experience in:
• Security Product Support
• Endpoint Protection
• Antivirus Solutions
• ZTNA Platforms
• Threat Hunting Environments
• Experience in implementation and operational support
• Security Product Certifications preferred

Key Responsibilities

• Resolve complex technical incidents escalated from L1.
• Lead shift operations and technical troubleshooting.
• Support integrations involving AD, LDAP, MFA, SIEM, and endpoints.
• Mentor L1 engineers.
• Perform root cause identification and remediation planning.
• Handle customer escalations and technical review calls.
• Create knowledge base articles and operational runbooks.
• Participate in upgrades, migrations, and maintenance activities.
• Collaborate with OEM and product engineering teams.

Mandatory Technical Skills

• Linux Administration
• Networking Fundamentals
• TCP/IP
• DNS & Routing Concepts
• ZTNA Administration
• VPN Technologies
• Firewall Troubleshooting
• Port Connectivity Analysis
• AD/LDAP Integration
• MFA Troubleshooting
• Endpoint Security Platforms
• Log Analysis
• Incident Management
• Escalation Management
• Troubleshooting Methodologies

Good-to-Have Skills

• Load Balancers
• SSL Certificate Management
• SIEM Integration
• Basic Scripting (PowerShell/Bash/Python)
• HA/DR Operations
• Endpoint Compliance Policies
• Threat Hunting
• SASE/SSE Technologies
• Accops HySecure Administration

KPIs

• Critical Incident Resolution Rate
• SLA Adherence > 98%
• MTTR Improvement
• Escalation Reduction
• RCA Completion Timeliness
• Knowledge Article Creation
• L1 Capability Development
• CSAT Achievement

Preferred Candidate Profile

Experience in:

• Enterprise ZTNA Platforms
• Secure Access Solutions
• Identity and Access Management
• Network Security Products
• Enterprise Authentication Solutions
• Endpoint Security Platforms

Preferred Vendors:-  Accops HySecure ; Zscaler ; Netskope ; Palo Alto ; Cisco Secure Access ; Fortinet ; Check Point

Kindly share your latest cv with detail like-

1. your CTC fixed + variable

2. Expectation

3. Notice period

regards,

Rajesh Kumar

Aayam consultants

New Delhi

cell-[phone removed] / [phone removed] 

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