L1 Production Support

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire and delight our business partners through our multiple banking delivery channels.

Responsibilities:

• Resolve production incidents in a smooth and timely manner with minimal impact to business.
• Put controls and checks in place to monitor and smooth the functioning of production systems.
• Investigate and understand the cause of defects raised.
• Maintain stakeholder relationships across all groups within the Bank, ensuring alignment with common objectives and fulfillment of criteria and requirements across various businesses and units.
• Participate as a member of the development/implementation team, including offshore teams, working on assigned tasks, projects and IT initiatives.
• Interact with members and other functional teams, including offshore teams.
• Work with team members participating in shadowing and training activities.
• Adhere to information controls and security frameworks/procedures, including change and incident management processes.
• Provide general administrative support to the team, including meetings, knowledge transfer and activity reporting.
• Demonstrate functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
• Deliver day-to-day support for key treasury systems/initiatives.
• Work efficiently and prioritize system enhancements/upgrades.
• Work extended hours, shifts and weekends as required for production support.

Mandatory Skills:

• Application Support
• Banking
• L1 Technical Support
• SQL
• UNIX/Linux
• Spark
• Hive
• Cloudera Data Platform
• Monitoring tools – ELK, Grafana/Kibana

Mandatory Skills Description:

• 2–5 years of experience in Banking application L1 production support.
• First-hand experience with SQL and Linux.
• Experience with Cloudera Data Platform.
• Working knowledge of data technologies such as SQL, Hadoop and Apache Spark.
• Experience with Apache Airflow/TWS Scheduler.
• Working knowledge of monitoring tools such as ELK and Grafana.
• Superior technical, analytical and communication capabilities.
• Knowledge of new technologies, standards, protocols and tools relevant to rapidly changing digital environments.
• Well-versed in digital technologies, automation, environment support and key technology/vendor solutions.

Nice-to-Have Skills:

• AWS S3
• MariaDB
• Airflow
• OCP
• Kubernetes
• Exposure to capital market experience.