Key Accounts Operations-Manager (MG2)

• End-to-end ownership of key account contract operations.
• Single-point coordination between customers, field teams, revenue/commercial teams and internal stakeholders.
• Senior-level engagement and relationship management with key customers
• Ensure timely execution of contractual commitments, service deliverables and customer requirements.
• Monitor contract performance, SLA adherence, revenue realization and outstanding issues.
• Drive resolution of customer escalations through effective cross-functional coordination.
• Proactively identify risks, gaps and opportunities within key accounts and initiate corrective actions.
• Prepare and present key account performance updates, MIS and management reviews.
• Coordinate with leadership on critical customer matters and strategic account requirements.
• Strengthen customer relationships and ensure high customer satisfaction and retention.
• Strong technical product awareness, KAM, Stakeholders management, Data management, Ownership approach

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