Key Acc Manager

We are growing fast, and we need someone to own our relationships with the companies that use Assemble. Your job is simple to say and hard to do - make sure every client gets real value from Assemble and grows with us. You will look after a set of client accounts end to end, from the first pilot through to renewals and growth. You won't design or run the interviews yourself. Our assessment team designs them, our operations team runs them, and our product and engineering teams build the platform. You are the client's main point of contact, and the person who pulls all of this together into results they would renew for.

Responsibilities:

• Manage a set of client accounts - a mix of large enterprises, GCCs, and startups. You are their main point of contact at Geektrust.
• Turn pilots into long-term clients - agree upfront on what success looks like, stay close through the pilot, and present the results that get them to sign on.
• Grow your accounts - find other teams, roles, or locations within each client that could use Assemble, and make the case for it.
• Understand what good looks like for each client - sit down with their hiring managers and recruiters, learn what a strong hire means to them, and work with our assessment team so our interviews test for exactly that.
• Keep an eye on account health - how much each client uses Assemble, turnaround times, candidate feedback, and report quality.
• Spot problems before the client does.
• Keep clients in the loop - regular check-ins and monthly updates on how their hiring is going and what we are improving.
• Own issues end to end - when something goes wrong, you close it out, and the client hears from you first.
• Be the client's voice inside Geektrust - make sure our assessment and operations teams deliver on what we promised.
• Look after the commercials - usage, renewals and invoicing, so nothing lapses.
• Work with our recruitment team - Geektrust also runs a recruitment business. For clients where we find the candidates too, you partner with our recruitment account managers and make sure the interviews are top quality.

Requirements:

• 6+ years in key account management or customer success - ideally in B2B SaaS, HR tech, or recruitment, working with large enterprises.
• You have grown accounts before - turned trials into paying clients or expanded existing ones, and you can share the numbers.
• You are comfortable around tech hiring - you can have a real conversation with an engineering manager about what makes a good technical interview. You don't need to code.
• You listen before you solve - you ask the second and third question before offering a fix.
• You use data to tell a story - you turn usage and quality trends into clear next steps for the client.
• You get things done without authority - through teams that don't report to you.
• You stay calm when things pile up - a client issue, a renewal, and a pilot review in the same week, and nothing drops.
• You like building - you would rather write the playbook than inherit one.