Junior Advisor

Company Description:

UpTop Careers is an ed-tech higher education platform that offers industry-relevant programs for working professionals in collaboration with leading business schools. The organization focuses on helping learners build future-ready careers through practical, outcome-driven learning experiences. UpTop Careers aims to bridge the gap between academic knowledge and real-world skills, enabling professionals to advance and transition in their careers. Team members join a mission-driven environment that values innovation, learner success, and long-term career development.

Role Description:

The Junior Advisor role is a full-time, on-site position based in Gurugram. In this role, the Junior Advisor supports prospective and current learners by guiding them through program options, admissions processes, and career pathways. Daily responsibilities include responding to inquiries, conducting needs assessments, and recommending suitable programs aligned with learners professional goals. The Junior Advisor maintains accurate records, follows up with applicants, and collaborates with internal teams to ensure a smooth onboarding and learning experience. This position also involves contributing to process improvements, sharing learner feedback, and upholding a high standard of professional and ethical conduct.

Qualifications

• Strong communication and interpersonal skills, with the ability to explain complex information clearly and build trust with learners.
• Customer service or counseling aptitude, including active listening, empathy, and a learner-centric approach to problem solving.
• Organizational and time-management skills, with the ability to handle multiple inquiries, maintain accurate documentation, and meet deadlines.
• Basic proficiency with office productivity tools and CRM or student management systems, and comfort working with digital platforms.
• Interest in higher education, ed-tech, and career development, with a willingness to learn about programs and industry trends.
• Bachelor's degree in any discipline; prior experience in academic counseling, admissions, or sales support is an advantage but not mandatory.
• Ability to work on-site in Gurugram and collaborate effectively within a diverse, goal-oriented team environment.