IT Support Specialist

Company Overview

Nikkiso Clean Energy & Industrial Gases (CE&IG) is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the LH2, LNG and industrial gases industries. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over USD 1.2B in annual revenue, 8,000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Job Overview

Summary/Objective:

Under general direction, performs a range of routine to intermediate tasks related to computers, peripherals, networking, and communications in support of all Local-Area-Network (LAN) systems. This role requires familiarity with the latest operating systems for both clients and servers. Responsibilities include maintaining and supporting desktop hardware and software, as well as performing various technical duties involved in the installation, repair, and maintenance of personal computers, peripherals, servers, and related equipment. Additionally, the role involves responding to IT tickets assigned to support users across multiple locations

Responsibilities

Essential Functional:

Responsibilities:

• Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users
• Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner
• Respond to assigned IT Tickets in a timely manner
• Diagnose computer, network and communications problems
• Perform software reloads and upgrades for computer systems and communications equipment
• Implement computer / user controls to secure and promote the proper functionality of user community networked computers
• Interfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issues
• Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment
• Responsible for monitoring and maintaining computer operations area
• Administer, deploy and support VOIP telephony equipment
• Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills
• Communicate clearly and concisely, both orally and in writing (English & National Language)
• Organize, prioritize, and coordinate daily workload activities
• Any other duties as assigned by management
  
  

Authorities:

IT Support Specialist has authority follow the policies & procedures that are in place as they relate to managing, maintaining, and troubleshooting an organization's IT systems and services.

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Qualifications

Education, Experience and Skills:

Associates degree, or equivalent work experience

Minimum of 4-5 years of experience in IT operations support capacity

Strong verbal, written, analytical and communication skills (English & National Language); outstanding listening skills

A mature yet flexible personality suitable to interfacing successfully with all levels of personnel

Experience with Microsoft Office Suite, Win7, 10 & 11 operating systems, Windows Server 2013 - 2019

An intermediate understanding of cloud-based environments and computing

Well-rounded computer hardware and networking skills

Able to articulate issues, build consensus around recommendations, and define next steps

Team oriented, self-starter able to work independently and customer focused

Display positive and constructive attitude

Display business and organizational maturity

Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently

A continual desire and capability to learn

Highly organized and detail oriented

Ability to lift to 50 Lbs.

Ability to travel < 25%. Team oriented, self-starter

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.